Steve Shangraw
Smithfield
Summary
Highly skilled Systems Engineer with over 15 years of experience specializing in Cloud Infrastructure (Azure), Automation (Python/PowerShell/Zapier), and SOC 2 Compliance. Proven track record of leading large-scale deployments, securing mission-critical financial systems, and driving organizational audit readiness. Adept at bridging the gap between technical operations and business strategy to deliver scalable, secure IT environments.
Overview
16
16
years of professional experience
Work History
IT Administrator
PHIL
01.2025 - 01.2026
- Directed the end-to-end SOC2 Type 2 certification process, establishing over 50 internal security controls and managing successful external audits with zero major non-conformities.
- Developed custom automation scripts (Python/PowerShell) to monitor and manage remote and in-house devices, ensuring 100% compliance with security frameworks.
- Optimized IT Service Delivery by establishing formal SLAs and analyzing ticket trends to implement strategic infrastructure roadmaps.
- Managed full-lifecycle IT operations, including server maintenance, hardware procurement, and strategic vendor relationship management.
- Partnered with HR to overhaul onboarding/offboarding workflows, utilizing automated feedback loops to improve the employee experience.
- Led security awareness initiatives, educating staff on Phishing, remote work best practices, and regulatory requirements.
Sr. Systems Engineer
Amgraph Packaging
01.2023 - 01.2025
- Managed Horizon 8 VDI environment, ensuring high availability for remote and onsite engineering teams.
- Directed annual infrastructure lifecycle planning, successfully decommissioning EOL (End of Life) devices while maintaining 99.9% system uptime.
- Executed Data Center upgrades for hosts and switches, improving network throughput and system redundancy.
Data Center Support Analyst III
Global FCU
01.2018 - 01.2023
- Engineered IT infrastructure for international branch expansions (US & Italy), standardizing technology stacks to ensure a consistent, secure member experience.
- Automated nightly financial processing for Symitar (AIX/Jack Henry) via Opcon, reducing manual intervention and processing errors.
- Administered Azure and XenApp environments in an Agile/DevOps framework, utilizing SCRUM methodologies for rapid solution deployment.
- Integrated Solarwinds monitoring with ServiceNow, streamlining incident response and improving Level 4 support efficiency.
IT System Administrator
Matsu Borough School District
01.2016 - 01.2018
- Led Mobile Device Management (MDM) and large-scale application deployment via SCCM.
- Managed cross-platform integrations between Office 365, GSuite, and Azure AD.
IT Network Administrator
Shelby County Government
01.2013 - 01.2016
- Oversaw server administration and network security, managing VPN/Firewall configurations and enterprise NVR/camera systems for government facilities.
IT Support Roles
CVS/ Fidelity Investments
01.2010 - 01.2012
- Provided global technical support for pharmacy systems and corporate IT infrastructure.
Education
Bachelor of Computer Science - Network Engineering
New England Institute of Technology
Warwick, RISkills
- Azure and VMware
- Horizon 8 VDI and XenApp
- SCCM and internal audits
- Risk assessment and SOC2 compliance
- VPN and firewall management
- NVR security systems
- Python and PowerShell scripting
- SQL database management
- Cisco and Dell switching
- LAN/WAN networking
- VOIP technologies (Cisco/Yealink)
- PBX systems administration
- IBM Maximo asset management
- SolarWinds monitoring tools
- Jira and Trello project management
- Linear task tracking
- ServiceNow ITSM solutions
- Salesforce CRM management
- GSuite productivity tools
- MS Exchange email services
Education Certifications
- Bachelor of Computer Science in Network Engineering, New England Institute of Technology, Warwick, RI
- Microsoft Certified: Azure Administrator Associate
Technical Skills
Azure (Certified), Horizon 8 VDI, XenApp, VMware, SCCM, SOC2 Type 2, Risk Assessment, Internal Audits, RSA Radius, VPN/Firewall Management, NVR Security, Python, PowerShell scripting, Opcon Automation, SQL, Cisco/Dell Switching, LAN/WAN, VOIP (Cisco/Yealink), PBX, IBM Maximo, Solarwinds, Jira/Trello/Linear, ServiceNow, Salesforce CRM, GSuite, MS Exchange
Timeline
IT Administrator
PHIL
01.2025 - 01.2026
Sr. Systems Engineer
Amgraph Packaging
01.2023 - 01.2025
Data Center Support Analyst III
Global FCU
01.2018 - 01.2023
IT System Administrator
Matsu Borough School District
01.2016 - 01.2018
IT Network Administrator
Shelby County Government
01.2013 - 01.2016
IT Support Roles
CVS/ Fidelity Investments
01.2010 - 01.2012
Bachelor of Computer Science - Network Engineering
New England Institute of Technology