Stephen Knuckles
Fort Wayne
Summary
Accomplished IT Administrator with over 5 years of experience managing and securing complex hybrid infrastructures. Proven expertise in administering 500+ Windows and Azure servers, supporting 1200+ users, and ensuring operational integrity in compliance-driven environments. Eager to leverage skills in system reliability and disaster recovery to support mission-critical manufacturing operations.
Overview
7
7
years of professional experience
Work History
IT Administrator
Viant Medical
09.2025 - Current
- Planned and executed IT infrastructure projects, leading critical hardware and software upgrades to improve system reliability.
- Resolved escalated Level 3 help desk tickets, providing advanced troubleshooting for complex technical issues and minimizing end-user downtime.
- Deployed and configured core server infrastructure, including the installation and maintenance of file, print, and application servers.
- Administered routine server patch management and updates to maintain system security and operational efficiency.
- Developed automation scripts to streamline system operations and reduce manual administrative tasks. (Note: If you are using PowerShell for this, definitely say "Developed PowerShell scripts" here since MedPro specifically asked for 2+ years of it!)
- Provided on-call emergency support, ensuring rapid resolution of critical after-hours infrastructure outages.
Systems Administrator
Neumo
02.2020 - 09.2025
- Administered a hybrid infrastructure of 500+ Windows servers and Azure resources, ensuring continuous uptime and system security.
- Automated server patching and maintenance routines using PowerShell and N-Central, significantly reducing manual administrative overhead.
- Spearheaded vulnerability management by identifying and remediating security risks using Tenable.
- Managed Microsoft 365 and Entra ID environments, handling security policy implementation and Exchange Online administration.
- Designed and tested disaster recovery strategies using Veeam, ensuring business continuity and minimizing downtime.
- Deployed and maintained Hyper-V virtualized clusters, ensuring high availability for critical applications.
- Resolved escalated infrastructure and user issues for 1,200+ employees within strict SLAs using ServiceNow and BMC Helix.
Computer Technician
TEKSystems
04.2019 - 02.2020
- Managed IT ticket queues and asset inventory lifecycle using ServiceNow.
- Streamlined system provisioning by imaging and deploying devices via Windows Deployment Services (WDS).
- Diagnosed and resolved hardware and software issues across enterprise desktops, laptops, and servers.
- Delivered multi-channel technical support to remote and on-site users, ensuring rapid issue resolution.
Education
Associate of Science - Information Systems
Indiana University-Purdue University at Fort Wayne
Fort Wayne, IN08-2022
Skills
- Veeam
- VMWare
- Hyper-V
- Active Directory
- Powershell
- N-Central
- RMM
- Sitex24/7
- Azure
Timeline
IT Administrator
Viant Medical
09.2025 - Current
Systems Administrator
Neumo
02.2020 - 09.2025
Computer Technician
TEKSystems
04.2019 - 02.2020
Associate of Science - Information Systems
Indiana University-Purdue University at Fort Wayne