Overview
Work History
Education
Skills
Timeline
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Steve Spencer

Delanco,NJ

Overview

31
31
years of professional experience

Work History

Replenishment Team Member/Sales Floor Associate

Michaels's Crafts
Moorestown , NJ
11.2009 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Internet Sales Manager

Boscov's Deptment Store
Moorestown, NJ
03.2003 - 07.2005
  • Located merchandise across various stores to address customer needs.
  • Responded to internet inquiries and phone calls in timely matter.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Packed internet orders to be shipped in a timely matter
  • Ordered shipping supplies
  • Organized seasonal help during high volume seasons

Sales Associate /Warehouse Associate

BWF Inc
Delran, NJ
04.1995 - 06.2001
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged both retail and wholesale customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Unloaded furniture containers into warehouse
  • Prepared furniture for pricing and inventory
  • .Delivered furniture when needed

Warehouse Manager /Assistant Store Manager

Biekers Sneakers / Sports Nook
Delran, NJ
04.1995 - 06.2001
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Organized day to day operations of retail athletic shoe store
  • Trained new employees
  • Preformed opening and closing operations as well as bank deposits
  • Assisted in packing wholesale orders

Sales Associate

Sports Nook
Delran, NJ
04.1995 - 06.2001
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Science - Retail Management

Burlington County Community College
Pemberton, NJ
06.1996

High School Diploma -

Burlington County Vocational And Technical
Westampton Nj
06.1992

Skills

  • Stocking and replenishing
  • Sales trends
  • Professional demeanor
  • Cash Handling
  • Multi-tasking strength
  • Cash register operation
  • Shipment processing
  • Point of sale operation

Timeline

Replenishment Team Member/Sales Floor Associate

Michaels's Crafts
11.2009 - Current

Internet Sales Manager

Boscov's Deptment Store
03.2003 - 07.2005

Sales Associate /Warehouse Associate

BWF Inc
04.1995 - 06.2001

Warehouse Manager /Assistant Store Manager

Biekers Sneakers / Sports Nook
04.1995 - 06.2001

Sales Associate

Sports Nook
04.1995 - 06.2001

Associate of Science - Retail Management

Burlington County Community College

High School Diploma -

Burlington County Vocational And Technical
Steve Spencer