Steve Spencer
Delanco,NJ
Overview
31
31
years of professional experience
Work History
Replenishment Team Member/Sales Floor Associate
Michaels's Crafts
Moorestown , NJ
11.2009 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Internet Sales Manager
Boscov's Deptment Store
Moorestown, NJ
03.2003 - 07.2005
- Located merchandise across various stores to address customer needs.
- Responded to internet inquiries and phone calls in timely matter.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Packed internet orders to be shipped in a timely matter
- Ordered shipping supplies
- Organized seasonal help during high volume seasons
Sales Associate /Warehouse Associate
BWF Inc
Delran, NJ
04.1995 - 06.2001
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged both retail and wholesale customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Unloaded furniture containers into warehouse
- Prepared furniture for pricing and inventory
- .Delivered furniture when needed
Warehouse Manager /Assistant Store Manager
Biekers Sneakers / Sports Nook
Delran, NJ
04.1995 - 06.2001
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Organized day to day operations of retail athletic shoe store
- Trained new employees
- Preformed opening and closing operations as well as bank deposits
- Assisted in packing wholesale orders
Sales Associate
Sports Nook
Delran, NJ
04.1995 - 06.2001
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science - Retail Management
Burlington County Community College
Pemberton, NJ06.1996
High School Diploma -
Burlington County Vocational And Technical
Westampton Nj06.1992
Skills
- Stocking and replenishing
- Sales trends
- Professional demeanor
- Cash Handling
- Multi-tasking strength
- Cash register operation
- Shipment processing
- Point of sale operation
Timeline
Replenishment Team Member/Sales Floor Associate
Michaels's Crafts
11.2009 - Current
Internet Sales Manager
Boscov's Deptment Store
03.2003 - 07.2005
Sales Associate /Warehouse Associate
BWF Inc
04.1995 - 06.2001
Warehouse Manager /Assistant Store Manager
Biekers Sneakers / Sports Nook
04.1995 - 06.2001
Sales Associate
Sports Nook
04.1995 - 06.2001
Associate of Science - Retail Management
Burlington County Community College
High School Diploma -
Burlington County Vocational And Technical