Successful IT Program Manager with career spanning 13+ years in cross functional and multi technology environments. Top performer with results-driven mindset. Excellent record of achievement working with business transformation and technology modernization programs to surpass goals.
Certified SAFe 6 Agilist with strong knowledge and expertise in software life cycle management and Agile delivery and functional domains like Supply Chain Management, Vehicle Services and Bill of Material systems able to effectively strategize, prioritize and coordinate tasks to deliver complex projects on time.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
TATA CONSULTANCY SERVICES (TCS)
11.2019 - Current
Currently working as a Cross functional Program Manager responsible for overall annual revenue of close to $10 million which includes application maintenance and support, new feature development and application modernization across 5 Product families.
Planned and managed technical and strategic programs for clients with numerous sub-projects or workstreams.
Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Developed new proposals, contracts and procedures to draw in more work packets and streamline work operations.
Identified program obstacles and communicated possible impacts to team.
Addressed and resolved technical, financial, and operational concerns by working with key stakeholders.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Recruited and oversaw personnel to achieve performance and quality targets.
Technical Program Manager /Senior Project Manager
TATA CONSULTANCY SERVICES (TCS)
04.2013 - 11.2019
Worked as a Program Manager for a multi-million-dollar business transformation program to normalize the Service parts pricing as compared to Production parts thereby resulting in potential savings of $100 million annually in service part procurement costs.
Performed the role of a Domain consultant during the business blueprinting phase and worked with stakeholders across more than 8 functional domains to capture the business flow and document the requirements.
Played a key role in defining the overall system architecture of the proposed solution and managed 5 cross-functional project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
As part of this program, also worked on a modernization initiative of the Service Bill of Material system including the Accessories process. This modernization helped in reducing the time taken by the Service Parts Analyst to define and build the service parts by automating the manual process and helped in the new Vehicle launch readiness from a Service parts perspective.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination to meet business priorities and deadlines.
Communicated project plans, progress and roadblocks to key stakeholders and project contributors.
Monitored and tracked project progress to support timely completion.
Identified and implemented cost-saving measures in IT projects.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Developed complete business plans and operational strategies for new and existing business.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Technical Project Manager
TATA CONSULTANCY SERVICES (TCS)
02.2010 - 04.2013
Worked as an Offshore project manager for the Vehicle Warranty Product family and led a team of 10 team members based out of offshore.
Monitored and tracked project progress to support timely completion.
Generated reports for IT project progress and performance.
Conducted quality assurance to verify accuracy of data used in IT projects.
Developed and introduced IT strategies to improve operational efficiency.
Created and implemented contingency plans to address potential risks.
Devised test plans to validate accuracy of IT projects.
Team Lead / Developer
SYNTEL
08.2005 - 02.2010
Joined as a developer in August 2005 and worked on the requirements assigned to develop the system using mainframes technology stack
As an onsite Team lead, during my stay in the US from September 2007 to December 2008, was responsible for coordinating with the offshore team of 5 team members to deliver the requirements provided by the customer.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Identified needed business improvements and determined appropriate systems required to implement solutions.
Tested programs and databases to identify issues and make necessary modifications.
Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
Education
Bachelor of Engineering in Electronics (B.E) - Electronics
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD