Steve West
South Ozone Park,NY
Summary
Dynamic leader with proven expertise in logistics management and team leadership honed at NYU Hospital for Joint Diseases. Excelled in fostering cross-functional coordination and decision-making, achieving significant reductions in costs while ensuring customer satisfaction. Demonstrated exceptional staff management, directly contributing to meeting financial targets and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Manager of Operations-Environmental Services
NYU Hospital for Joint Disease
New York, NY
02.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Supervisor for Environmental Services
NYU Hospital for Joint Disease
New York, NY
06.2019 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Secretary for Environmental Services
NYU Hospital for Joint Disease
New York, New York
09.2018 - 06.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Patient Transporter
NYU Hospital for Joint Disease
02.2010 - 09.2018
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Package Handler
Federal Express
Brooklyn, NY
08.2007 - 09.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Associate of Arts - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Logistics Management
- Cross-functional coordination
- Decision-Making
- Customer Service
- Team Leadership
- Staff Management
Timeline
Manager of Operations-Environmental Services
NYU Hospital for Joint Disease
02.2021 - Current
Supervisor for Environmental Services
NYU Hospital for Joint Disease
06.2019 - 02.2021
Secretary for Environmental Services
NYU Hospital for Joint Disease
09.2018 - 06.2019
Patient Transporter
NYU Hospital for Joint Disease
02.2010 - 09.2018
Package Handler
Federal Express
08.2007 - 09.2014
Associate of Arts - Business Administration And Management
Borough of Manhattan Community College of The City University of New York