Steve Yi
Anchorage,AK
Summary
IT leader specializing in network architecture and cybersecurity, driving infrastructure improvements and disaster recovery initiatives. Demonstrated success in managing complex projects and optimizing resource allocation to enhance operational efficiency. Committed to fostering team collaboration to support organizational growth and resilience.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Manager of IT Network Systems
Southcentral Foundation
08.2024 - Current
- Lead network operations and infrastructure strategy for a large non-profit healthcare organization, supporting a primary campus and 40+ distributed locations
- Oversaw enterprise network architecture, enhancing infrastructure with Juniper core, Juniper Mist (AI-driven wireless), and Cisco UCCX (contact center platform)
- Managed network performance and availability, ensuring scalability across multi-site clinical and administrative environments to support patient care
- Ensure high availability and reliability of mission-critical healthcare systems, minimizing downtime and supporting patient care operations
- Directed network monitoring and troubleshooting efforts, improving incident response in complex, multi-vendor environments
- Collaborate with security and compliance teams to maintain adherence to healthcare regulations (e.g., HIPAA) and cybersecurity best practices
- Lead and mentor network engineering staff, providing technical guidance and operational oversight
- Drive continuous improvements in network performance, wireless coverage, and user experience across all facilities
- Manage vendor relationships and evaluate emerging technologies to support long-term infrastructure strategy
- Manage IT service operations through ServiceNow by overseeing ITIL-aligned incident, problem, service request, and change management processes while leveraging reporting metrics to improve SLA performance, operational visibility, and continuous service improvement.
IT Director
Westside Regional Center
04.2014 - 08.2024
- Develop and execute strategic plans aligning IT objectives with organizational goals.
- Lead and manage a high-performing IT team, including hiring, training, and performance evaluation.
- Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, and cloud services.
- Implement robust security measures and protocols to protect digital assets and data from cyber threats.
- Drove IT projects from conception to completion, delivering on time and within budget.
- Managed IT budget, optimized resource allocation to support business objectives.
- Facilitate communication and collaboration between IT and other departments to ensure alignment with business needs.
- Promote a culture of continuous improvement, implementing best practices and fostering innovation within the IT department.
- Develop and maintain disaster recovery and business continuity plans to ensure uninterrupted operations during disruptions.
IT Manager
Westside Regional Center
04.2012 - 04.2014
- Oversaw day-to-day IT operations, including helpdesk support, system administration, and network management to ensure seamless technology function.
- Led and mentored a team of IT professionals, providing guidance, training, and performance evaluations.
- Developed and implemented IT policies, procedures, and best practices to ensure efficient and secure operation of technology systems.
- Planned and managed IT projects, focusing on budgeting, resource allocation, and timeline management to deliver projects on schedule and within budget.
- Implemented and enforced cybersecurity measures to protect against threats and vulnerabilities.
- Monitored and maintained network infrastructure to ensure high availability, reliability, and security, supporting uninterrupted business operations.
- Evaluated and recommended hardware, software, and infrastructure solutions to meet business needs.
- Managed vendor relationships and contracts, including negotiation, procurement, and service level agreements.
Sr. system/Network Administrator
Westside Regional Center
09.2009 - 03.2012
- Manage and configure network infrastructure, including routers, switches, firewalls, and VPNs, to support organizational needs.
- Administer and maintain servers, operating systems, and virtualization platforms to ensure high availability and performance.
- Monitor system performance and security, identifying and resolving issues proactively to minimize downtime and ensure data integrity.
- Implemented and maintained backup and disaster recovery solutions to safeguard critical data and applications, ensuring quick recovery in case of incidents.
- Lead and participate in IT projects, including system upgrades, migrations, and implementations, from planning to execution.
- Collaborated with IT teams and departments to assess technology needs and implement targeted solutions that align with business objectives.
- Evaluate and recommend new technologies, tools, and methodologies to improve system efficiency, security, and scalability.
System/Network Administrator
Westside Regional Center
01.2005 - 09.2009
- Design, implement, and maintain the organization's network infrastructure, including LAN, WAN, and WLAN environments.
- Configure and manage network devices, such as routers, switches, firewalls, and wireless access points, to ensure optimal performance and security.
- Implemented and enforced network security measures, including firewalls and VPNs, to safeguard against unauthorized access and cyber threats.
- Monitored network performance and troubleshot connectivity problems, bandwidth constraints, and network congestion to minimize downtime and enhance throughput.
- Maintain network documentation, including diagrams, configurations, and inventory records, to facilitate troubleshooting, auditing, and compliance.
- Coordinate with vendors and service providers to procure network equipment, services, and support contracts, negotiating terms and ensuring service level agreements are met.
- Provided technical support and guidance to end-users and IT staff on network-related issues, ensuring efficient resolution of connectivity and protocol challenges.
- Participate in IT projects, such as network upgrades, migrations, and expansions, collaborating with cross-functional teams to deliver solutions that meet business requirements.
- Stay abreast of industry trends and emerging technologies in networking, evaluating their potential impact and recommending strategic investments to enhance network capabilities.
Sr. Network Support Specialist
Westside Regional Center
01.2002 - 01.2005
- Diagnose and resolve network hardware and software problems, such as router and switch malfunctions, DHCP conflicts, and DNS issues, to minimize downtime and ensure smooth operation.
- Install, configure, and maintain network devices, including routers, switches, firewalls, and access points, according to established standards and procedures.
- Monitored network performance and traffic patterns using monitoring tools, identifying and addressing potential issues to preemptively mitigate user productivity impacts.
- Assisted with network infrastructure upgrades and expansions through equipment installation, cabling, and testing, facilitating support for organizational growth and adapting to evolving technology needs.
- Document network configurations, changes, and troubleshooting procedures, maintaining accurate records to facilitate knowledge transfer and compliance with regulatory requirements.
- Collaborate with other IT teams and vendors to implement network security measures, such as firewalls, intrusion detection/prevention systems, and VPNs, to protect against cyber threats and unauthorized access.
- Provided technical support and troubleshooting assistance to end-users for network-related issues, ensuring swift resolution of connectivity problems, performance slowdowns, and configuration errors.
- Provide training and guidance to end-users on network-related topics, such as basic troubleshooting techniques, network protocols, and security best practices, to enhance user proficiency and awareness.
- Stay informed about industry trends and developments in networking technology, participating in training and professional development activities to maintain and enhance technical skills.
Education
Bachelor of Science - BS - Cyber Security
WGU
01-2025
Skills
- Network architecture
- Infrastructure architecture
- Network monitoring
- Cisco management
- Firewall management
- Cybersecurity strategies
- Disaster recovery strategy
- Data center operations
- VMware vSphere
- Microsoft Exchange and MS365
- Mobile device management
- Palo Alto solutions
- ITIL framework
- Project management
- Active Directory management
Certification
- Pen+ 2025
- Linux Essential 2025
- ITIL 2025
- CySA+ 2024
- Network+ 2024
- Security+ 2024
- CC-Certified in Cybersecurity 2024
- SSCP-Systems Security Certified Practitioner 2024
- MCSE 2006
- CCNP 2026
Timeline
Manager of IT Network Systems
Southcentral Foundation
08.2024 - Current
IT Director
Westside Regional Center
04.2014 - 08.2024
IT Manager
Westside Regional Center
04.2012 - 04.2014
Sr. system/Network Administrator
Westside Regional Center
09.2009 - 03.2012
System/Network Administrator
Westside Regional Center
01.2005 - 09.2009
Sr. Network Support Specialist
Westside Regional Center
01.2002 - 01.2005
Bachelor of Science - BS - Cyber Security
WGU