Amber York
Bronson,MI
Summary
Proven leader with a track record of enhancing operational efficiency at Property Maintenance Group. Excelled in risk management and cross-functional coordination, significantly improving client relationships and revenue growth. Skilled in problem-solving and employee training, adept at implementing strategies that bolster company objectives without exceeding budget constraints.
Overview
18
18
years of professional experience
Work History
Manager of Operations
Property Maintenance Group
Bronson, MI
05.2013 - Current
- Hired and onboarded team members to meet immediate and expected demand.
- Managed scheduling, training and inventory control.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Addressed customer concerns with suitable solutions.
- Implemented successful business strategies to increase revenue and target new markets.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Waitress
Bill's Steakhouse
Bronson, MI
08.2007 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed basic math calculations when computing bills for customers' meals.
- Filled condiments and napkin containers during slack periods.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Bronson Jr/Sr High School
Bronson, MI06-2002
Nursing
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Time management
- Risk management
- Supply chain management
- Performance monitoring
- Resource allocation
- Loss prevention
- Goal setting
- Safety procedures
- Cross-functional coordination
- Employee training
- Budget management
- Problem-solving
References
- Tricia Mayer-personal. 517-462-0700
- Nicole Hoard-boss. 269-425-0789
- Vicki Burke-personal. 517-617-7245
- Steve York-husband. 260-668-9742
Timeline
Manager of Operations
Property Maintenance Group
05.2013 - Current
Waitress
Bill's Steakhouse
08.2007 - Current
High School Diploma -
Bronson Jr/Sr High School
Nursing
Kalamazoo Valley Community College