Steve Zemke
Rock Falls,IL
Summary
Proven track record in enhancing sales and customer satisfaction at Acosta, Inc., leveraging expertise in merchandise presentation and exceptional customer service. Skillfully managed multiple projects, boosting product turnover and brand visibility. Excelled in team training, demonstrating strong leadership and inventory management skills.
Overview
11
11
years of professional experience
Work History
Marketing/Merchandiser
Acosta, Inc.
Northern Illinois Region
01.2012 - 09.2020
- Managed a diverse range of projects simultaneously, demonstrating exceptional time management skills and adaptability under pressure.
- Analyzed sales data to optimize planograms, leading to increased revenue and improved product turnover rates.
- Improved overall store appearance with frequent maintenance checks and timely adjustments to merchandise arrangement as needed.
- Boosted brand visibility by executing creative in-store marketing campaigns and eye-catching displays.
- Trained new team members on merchandising best practices, contributing to their professional growth and development.
Customer Service Representative/Agent
State Farm Insurance Inc
Sterling, IL
02.2010 - 08.2011
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Improved client retention rates by conducting follow-up calls after sales transactions were completed.
- Maintained meticulous records of all client interactions and transactions for future reference and analysis.
- Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
- Trained new personnel regarding company operations, policies and services.
- Assisted members with claims submissions.
Food Runner
Candlelight Inn
Rock Falls, IL
07.2009 - 05.2011
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Restocked food supplies in kitchen and organized storage areas.
Education
No Degree - General/Fine Arts
Sauk Valley Community College
Dixon, ILHigh School Diploma -
Rock Falls High School
Rock Falls, IL1998
Skills
- Merchandise presentation
- Stock replenishment
- Inventory Management
- Stockroom Organization
- Customer Service
- Sales
Timeline
Marketing/Merchandiser
Acosta, Inc.
01.2012 - 09.2020
Customer Service Representative/Agent
State Farm Insurance Inc
02.2010 - 08.2011
Food Runner
Candlelight Inn
07.2009 - 05.2011
No Degree - General/Fine Arts
Sauk Valley Community College
High School Diploma -
Rock Falls High School