STEVE AUSTINE OMONDI
BARISTA
Doha,Qatar
Summary
Profile;
Dynamic Barista with proven expertise in beverage preparation and exceptional customer service, honed at Four Seasons Hotel. Excelled in creating personalized experiences, boosting sales through meticulous attention to detail and a friendly demeanor. Skilled in operating coffee machinery and managing fast-paced environments, demonstrating a professional demeanor that enhances customer loyalty.
Overview
2
2
years of professional experience
Work History
Barista
Four Seasons Hotel
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Certificate - Barista
Kenya Certificate Of Secondary School - General Studies
Skills
Point of sale operation
Employee training
Retail management
Sandwich preparation
Food running
Exceptional customer service
Sales expertise
Beverage preparation
Coffee machinery
Friendly and outgoing
Graphic design
Professional demeanor
Timeline
Barista - Four Seasons Hotel
01.2023 - Current
Icon Training Center - Certificate, Barista
Kachieng Secondary School - Kenya Certificate Of Secondary School , General Studies