STEVEN JOHNSON
Provo,UT
Summary
Dynamic IT specialist with extensive experience in onsite support and helpdesk management. Recognized for adaptability and technical proficiency, effectively utilizing tools like Azure Intune and Jamf to enhance device tracking and account management. Committed to delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Onsite IT
Maersk Inc
11.2021 - Current
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Administered licenses and user profiles within Office 365 environment
- Managed inventory effectively to ensure accurate stock levels. Executed device enrollment and unenrollment processes to maintain system integrity. Performed data wiping on devices to uphold security protocols.
- Maintained Helpdesk tickets and escalations in a tier 2 capacity
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Technical Support Specialist
Xactware
11.2020 - 11.2021
- Resolved technical issues for clients using troubleshooting protocols and Xactware systems.
- Provided training and support to new team members on software applications and customer service standards.
- Resposible for software support Including, installation/uninstallation, license/account management, troubleshooting bugs and defects as they arise, and other
Education
High School Diploma -
Evergreen High
Seattle, WASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Has previously worked in Healthcare as an Insurance agent
- Previous management experience
Timeline
Onsite IT
Maersk Inc
11.2021 - Current
Technical Support Specialist
Xactware
11.2020 - 11.2021
High School Diploma -
Evergreen High