SteveLee Santiago
Avon,Indiana
Overview
21
21
years of professional experience
Work History
Airport Ramp Agent
Southwest Airlines Ground Operations
01.2016 - Current
- Cleaned interior of aircraft and sanitized and serviced aircraft lavatories.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Stocked aircraft cabins with necessary equipment and supplies.
Driver
Right Care
01.2015 - 09.2015
- Driving patients to their medical appointments.
- Worked flexible hours; night, weekend, and holiday shifts.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Successfully completed 7-9 trips daily.
- Obtained customer signatures to complete and process paperwork.
Warehouse Worker
Trend Supply
10.2013 - 01.2015
- Full cycle order fulfilment, from picking merchandise to loading truck, to final delivery.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Costumer Service Representative
Connect Roadside Assistance
07.2011 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled 80 plus calls daily.
Sales and Retention
Red Ventures
06.2010 - 04.2011
- Sales, Retention and Service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Grew sales and boosted profits by , applying proactive management strategies and enhancing sales training.
- Consistently reached daily and weekly sale goals.
Graphic Design & Illustration
Freelance
01.2003 - 01.2011
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Designed websites, logos and promotions for marketing purposes.
- Prepared marketing materials such as posters, digital invites, brochures and their print ready versions.
Education
Professional Certification - Data And Computer Science
Coursera/Google
05.2024
Some College (No Degree) - Traditional Art, Digital Art And Design.
Various Collage Courses
Puerto Rico High School -
Graduate Escuela Central De Artes Visuales
San Juan Puerto Rico2001
Skills
- Computer operating systems Mac and PC
- Programs: Microsoft Office, Photoshop, Illustrator
- Digital design
- Technical Mindset
- Safety Procedures
- Quick study
- Observation skills
- Critical thinker
- Quality Assessment and Assurance
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
C2
Timeline
Airport Ramp Agent
Southwest Airlines Ground Operations
01.2016 - Current
Driver
Right Care
01.2015 - 09.2015
Warehouse Worker
Trend Supply
10.2013 - 01.2015
Costumer Service Representative
Connect Roadside Assistance
07.2011 - 06.2013
Sales and Retention
Red Ventures
06.2010 - 04.2011
Graphic Design & Illustration
Freelance
01.2003 - 01.2011
Professional Certification - Data And Computer Science
Coursera/Google
Some College (No Degree) - Traditional Art, Digital Art And Design.
Various Collage Courses
High School -
Graduate Escuela Central De Artes Visuales