Steven Abramson

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Strengthened relationships with key clients, securing long-term partnerships.
• Collaborated with Corp Management on strategic planning initiatives to align branch objectives with corporate goals.
• Reviewed Marketing materials for compliance
• Taught the use of several different Loan Origination Systems
• Reviewed disclosures fo confirm State and Federal compliance.
• attended Live Lender Training Courses.

• Ensured compliance with all federal, state, and local regulations governing mortgage lending activities within the branch.
• Assisted in recruitment efforts to attract top talent for various roles within the branch office.
• Improved internal processes for loan origination, processing, underwriting, and closing to expedite turnaround times on loans.
• Recruited new and experienced Loan Officers
• Reviewed Disclosures to insure Federal and State Law compliance

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Examined customer loan applications for loan approvals and denials.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Ensured compliance with all federal and state regulations throughout the loan origination process.
• Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
• Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.

Trained new and experienced loan officers

• Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
• Reviewed marketing materials to insure compliance

Hired new and experienced Loan Officers

Trained all loan officers

Originated loans

Reviewed marketing materials for compliance

Continually updated my training to insure knowledge of all Federal and State guidelines and laws

• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Recruited and Trained Loan Officers
• Reviewed all marketing materials to insure compliance
• Managed processors
• Trained in new CFPB regulations until fully trained
• Spot checked files for compliance
• Provided safe and secure office space
• Assisted with FHA Annual Financial Audits
• Prepared payroll weekly
• Maintained employee records
• Implemented monthly meetings to instruct on new compliance issues