Steven Acosta
Information Technology
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Field Service Technician
Fairfax County Public Schools
05.2024 - Current
- Managed and maintained over 1500 leased copiers with an annual contract value worth $6.7 million, ensuring optimal functionality and efficiency.
- Acted as a direct liaison between Fairfax County Public Schools and Ricoh, a multinational imaging and electronics company, headquartered in Tokyo, Japan.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Oversaw the tracking, management, and processing of orders for unit parts and service repairs, facilitating seamless operations for FCPS.
- Utilized Google Sheets to create and manage spreadsheets for tracking copier deliveries, removals, and replacements, ensuring accurate inventory management.
- Coordinated the biennial unit swaps, ensuring smooth transitions and minimal disruption to school operations.
Implemented asset tag tracking system to efficiently manage data and facilitate asset management processes. - Provided timely technical support and troubleshooting assistance to site teams, ensuring minimal downtime and optimal performance of copier units.
- Collaborated with internal teams and external vendors to ensure compliance with leasing agreements and contractual obligations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Sushi Prep Cook
Wegman's
11.2018 - 04.2024
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
Education
Bachelor of Science - Computer Science
Virginia Commonwealth University
Richmond, VA 05.2001 -
Associate of Science - Information Technology
Northern Virginia Community College
05.2001 -
Skills
Tool management
Certification
Learning Linux Command Line
Timeline
Field Service Technician
Fairfax County Public Schools
05.2024 - Current
IBM Z Xplore - Concepts
04-2023
Learning Linux Command Line
09-2022
Sushi Prep Cook
Wegman's
11.2018 - 04.2024
Bachelor of Science - Computer Science
Virginia Commonwealth University
05.2001 -
Associate of Science - Information Technology
Northern Virginia Community College
05.2001 -
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