Steven Acosta
Information Technology
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Field Service Technician
Fairfax County Public Schools
05.2024 - Current
- Managed and maintained over 1500 leased copiers with an annual contract value worth $6.7 million, ensuring optimal functionality and efficiency.
- Acted as a direct liaison between Fairfax County Public Schools and Ricoh, a multinational imaging and electronics company, headquartered in Tokyo, Japan.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Oversaw the tracking, management, and processing of orders for unit parts and service repairs, facilitating seamless operations for FCPS.
- Utilized Google Sheets to create and manage spreadsheets for tracking copier deliveries, removals, and replacements, ensuring accurate inventory management.
- Coordinated the biennial unit swaps, ensuring smooth transitions and minimal disruption to school operations.
Implemented asset tag tracking system to efficiently manage data and facilitate asset management processes. - Provided timely technical support and troubleshooting assistance to site teams, ensuring minimal downtime and optimal performance of copier units.
- Collaborated with internal teams and external vendors to ensure compliance with leasing agreements and contractual obligations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Sushi Prep Cook
Wegman's
11.2018 - 04.2024
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
Education
Bachelor of Science - Computer Science
Virginia Commonwealth University
Richmond, VA 05.2001 -
Associate of Science - Information Technology
Northern Virginia Community College
05.2001 -
Skills
Tool management
Fault diagnosis
Technical Analysis
Safety assessment
Data Collection
Customer Service
Technical Writing
Inventory Management
Accountability and Work Ethic
Programming
Multiple Priorities Management
Teamwork and Coordination
Certification
Learning Linux Command Line
Timeline
Field Service Technician
Fairfax County Public Schools
05.2024 - Current
IBM Z Xplore - Concepts
04-2023
Learning Linux Command Line
09-2022
Sushi Prep Cook
Wegman's
11.2018 - 04.2024
Bachelor of Science - Computer Science
Virginia Commonwealth University
05.2001 -
Associate of Science - Information Technology
Northern Virginia Community College
05.2001 -