Steven Almeida
El Paso,TX
Summary
Skilled Installation Technician with a robust background in diagnostic abilities and customer service, notably with Vivint Home Security. Excelled in troubleshooting, repair services, and ensuring worksite safety, while enhancing customer satisfaction through effective communication and problem-solving. Demonstrated proficiency in using installation tools and planning, contributing to significant service quality improvements.
Overview
5
5
years of professional experience
Work History
Installation Technician
Vivint Home Security
02.2021 - 02.2024
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
Store Assistant
Circle K
07.2019 - 02.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Riverside High School
El Paso, TX06-2017
Skills
- Diagnostic abilities
- Repair services
- Assembly and installation
- Installation planning
- Installation tools
- Troubleshooting
- Outdoor installations
- Worksite safety
Timeline
Installation Technician
Vivint Home Security
02.2021 - 02.2024
Store Assistant
Circle K
07.2019 - 02.2021
High School Diploma -
Riverside High School
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