STEVEN ALVARADO
Boerne,TX
Summary
A passionate marketing professional with a strong background in business development and strategic marketing. I’ve played a key role in executing successful campaigns and conducting insightful market analysis. I really value teamwork and adapt well to changing needs, and I’m known for being reliable and delivering great results.
With my energetic and resourceful nature, I have a knack for creative problem-solving and effective communication. I understand market research and digital marketing techniques, which I blend with strong analytical and project management skills. I'm truly committed to driving impactful business growth and nurturing positive relationships with clients.
Overview
4
4
years of professional experience
Work History
Business Development
Serenity House Treatment Center
10.2024 - Current
- Contributed to the development of strategic business plans aimed at expanding market share.
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential clients on various channels, such as phone calls or emails.
- Conducted market research, identifying new business opportunities and potential clients.
- Engaged with hospitals to explain our services and direct their clients to suitable treatment options.
- Assess clients.
- Process their benefits.
- Prepare admission paperwork.
- Collaborate with the team and arrange transportation.
- Generate the receipt for the client's financial obligations.
- Monitor the monthly revenue generated by the team and utilize business analytics to see where to improve spending.
Director of Operations
Serenity House
05.2023 - 11.2024
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and management positions
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Managed Client experiences with a close eye on client and team member interactions, strategies, and methods of engagement
- Monitored budget and utilized operational resources, including creating schedules.
- Assisted in recruiting, hiring, and training of team members.
- Mentored and coached team members to foster a productive and engaging work environment.
- Oversaw successful operational strategies and policy implementation to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Created the 12-step packets that were a requirement to complete before discharge.
- In charge of housekeeping maintenance and compliance.
Practicum Student
Serenity House Treatment Center
08.2023 - 12.2023
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
- Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
- Supported clients'' progress toward goals by providing consistent guidance and encouragement throughout their therapy sessions.
- Gained proficiency in various therapeutic modalities through hands-on application during practicum placement.
- Participated in weekly supervision meetings, allowing for self-reflection and professional growth as a therapist in training.
- Assisted in conducting assessments, gathering essential data for accurate diagnosis and tailored intervention strategies.
- Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decisionmaking.
- Engaged in continuous professional development through attending workshops and conferences related to the field of mental health counseling.
- Contributed to the improvement of treatment plans by incorporating evidence-based interventions and individual client needs.
- Maintained thorough documentation, ensuring accurate case records for both legal compliance and ongoing treatment purposes.
- Managed a caseload of six clients.
- Carried out screenings, assessments, and necessary documentation.
- Developed personalized treatment plans and reviewed them biweekly.
- Facilitated individual sessions with clients.
Led daily process groups.
Presented psychoeducational lectures.
- Prepared discharge plans, conducted assessments, and offered appropriate referrals.
Assistant Operations Manager
Sernity House
08.2020 - 04.2023
- Participated in development of program and process improvements
- Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends
- Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Interacted well with clients to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in budget development and monitoring, identifying possible cost-reduction opportunities.
- Provided over-the-phone screenings for clients seeking treatment.
- Performed psychoeducational lectures ranging from the pharmacology of addiction to the 12 steps.
Education
BBA - Business Analytics
San Antonio College
San Antonio, TX05-2026
Associate of Applied Science - Human Health Services Addiction Counseling
San Antonio College
San Antonio, TX08-2024
Skills
- Business Development
- Process Improvements
- Strategic Planning
- Operations Oversight
- Marketing
- Marketing analytics
- Competitive analysis
- Client engagement
- Data collection
Editing and proofreading
Timeline
Business Development
Serenity House Treatment Center
10.2024 - Current
Practicum Student
Serenity House Treatment Center
08.2023 - 12.2023
Director of Operations
Serenity House
05.2023 - 11.2024
Assistant Operations Manager
Sernity House
08.2020 - 04.2023
BBA - Business Analytics
San Antonio College
Associate of Applied Science - Human Health Services Addiction Counseling
San Antonio College
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