Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Amador Gonzalez

Elko,NV

Summary

Customer service supervisor and crew trainer with hands-on experience in coaching teams, resolving customer concerns, and supporting daily coverage. Strengths include team training, conflict resolution, workforce optimization, and policy enforcement.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Customer Service Supervisor

JCPenney
Elko, Nevada
09.2026 - Current
  • Resolved customer complaints regarding returns, exchanges, and order issues, enhancing customer satisfaction.
  • Trained and supported customer service staff to provide consistent and high-quality service, improving overall team performance.
  • Monitored cashier coverage during peak hours and organized daily front-end schedules to ensure optimal service levels.
  • Supported jcpenney customer service associates on sales floor and service desk.

Produce Team Lead

Smiths Food And Drug
Elko, Nevada
12.2025 - Current
  • Coordinated fresh produce stocking, rotation, and display maintenance across sales floor.
  • Inspected fruits and vegetables for quality, freshness, and presentation standards.
  • Trained associates on produce handling, sanitation, and safe work practices.
  • Maintained clean work areas, wash stations, and department equipment.

Sales Associate

Kohl's
Elko, Nevada
09.2024 - 09.2026
  • Assisted Kohl's customers with product questions, sizing, and styling needs.
  • Operated point-of-sale registers and processed Kohl's Card applications.
  • Replenished merchandise and organized Kohl's sales floor displays.

Crew Trainer

Wendy's
Elko, Nevada
10.2024 - 11.2025
  • Trained new crew on Wendy's procedures and station routines.
  • Demonstrated food preparation, packaging, and service line tasks.
  • Coached teammates on cashier duties and customer interactions.

Education

High School Diploma -

Elko High School
Elko, NV
05-2026

Skills

  • Customer service
  • Team training
  • Conflict resolution
  • Performance management
  • Staff scheduling
  • Training programs
  • Customer service standards

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Supervisor

JCPenney
09.2026 - Current

Produce Team Lead

Smiths Food And Drug
12.2025 - Current

Crew Trainer

Wendy's
10.2024 - 11.2025

Sales Associate

Kohl's
09.2024 - 09.2026

High School Diploma -

Elko High School
Steven Amador Gonzalez