Steven Andino
Seattle,WA
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks Reserve Roastery
Seattle, Washington
04.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Fitness Group and Personal Trainer
Local Fit
Seattle, WA
09.2023 - 02.2024
- Conducted one-on-one and group training sessions
- Assessed clients' fitness levels, tracked progress, and adjusted training plans accordingly.
IT Service Desk Specialist
Umpqua Bank
Seattle, WA
11.2022 - 08.2023
- Provide technical support in all bank related software
- Provide assistance for computer hardware, software, mobile devices, printing, and software installation
- Diagnose computer hardware/software and use all available resources to resolve the issue or recommend to higher level support.
- Trained new hires while maintaining global top three ranking
IT Service Desk Specialist III
International Paper
Memphis, TN
05.2018 - 08.2022
- Provide technical support and incident management of IT systems company wide with excellent customer service
- Provide assistance for computer hardware, software, printing, software installation, word processing, electronic mail, and operating systems.
Sales Representative
AT&T
Memphis, TN
05.2017 - 05.2018
- Greet customers and attend to needs with excellent customer service
- Listen carefully to customer's needs and recommend services that best match the customer's needs
- Recommend, select, and help locate product or services based on customer needs and desires.
Education
IT hardware and fundamentals -
Tech 901
03.2018
HS Diploma -
Collegiate School of Memphis
05.2016
Skills
- Excellent verbal and written communication
- Fluent in English and Spanish
- Ability to work in a team and handle multitasking
- Excellent Customer Service
Timeline
Barista
Starbucks Reserve Roastery
04.2024 - Current
Fitness Group and Personal Trainer
Local Fit
09.2023 - 02.2024
IT Service Desk Specialist
Umpqua Bank
11.2022 - 08.2023
IT Service Desk Specialist III
International Paper
05.2018 - 08.2022
Sales Representative
AT&T
05.2017 - 05.2018
IT hardware and fundamentals -
Tech 901
HS Diploma -
Collegiate School of Memphis
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