Steven Antu
Customer Service Rep
La Verne,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Spectrum
Ontario, CA
05.2022 - 03.2024
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Manager
Patriot Protection Shield
City Of Industry, CA
09.2002 - 08.2016
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Conducted employee observations and documented findings.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
Private Protection Operator Lic
Bassett Adult School
La Puente, CA05-2002
Security And Protective Services
Bassett Adult School
La Puente, CA04-1989
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06-1987
Skills
- Report Generation
- Data Entry
- Data Collection
- Consultative Sales
- Information Security
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Call Center Operations
Affiliations
- Was a assistant coach for daughters softball teams for 7 years
Accomplishments
- Married 19 years to a Beautiful woman and Father to 2 Great Children
Timeline
Customer Service Representative
Spectrum
05.2022 - 03.2024
Operations Manager
Patriot Protection Shield
09.2002 - 08.2016
Private Protection Operator Lic
Bassett Adult School
Security And Protective Services
Bassett Adult School
High School Diploma -
Baldwin Park High School
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