Summary
Overview
Work History
Education
Skills
Languages
Community Service
Timeline
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Steven Aragon

Steven Aragon

Miami

Summary

Professional with strong background in hospitality management and proven track record of ensuring seamless guest experiences. Skilled in team leadership, adept at coordinating staff, and excelling in high-pressure environments. Known for proactive approach and ability to adapt to changing needs, consistently delivering exceptional service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Valet Supervisor

Reimagined Parking
09.2021 - Current
  • Offered directions and recommendations to assist customers with events or local attractions.
  • Developed and enforced safety procedures for valet operations.
  • Operated motorized carts safely when transporting passengers between locations.
  • Contact: Eduardo Arauz: 786-925-2521
  • Hours Per Week: 40 Hours
  • May Contact.
  • Supervised daily operations, ensuring efficient vehicle retrieval and parking processes.
  • Trained and mentored valet staff on customer service standards and safety protocols.
  • Implemented workflow improvements to enhance overall service delivery and client satisfaction.

Back Of House Trainer

Chick-fil-A
05.2021 - 09.2021
  • Analyzed restaurant operations to identify areas of improvement.
  • Evaluated processes to boost productivity levels and align with curriculum.
  • Cross-trained personnel and provided preparation tips to trainees.
  • Contact: Jovan Rivera: 786-461-8986
  • Hours Per Week: 40 Hours

Assistant Food Runner

Key Biscayne Yacht Club
04.2021 - 05.2021
  • Prepared trays with correct orders.
  • Supported servers and maintained knowledge of drink selections.
  • Ensured adherence to health codes and provided excellent customer service.
  • Contact: Eric Cuevas: 305-361-9171
  • Hours Per Week: 20 Hours (Part Time)

Camp Counselor

City of Miami Police Athletic League
06.2020 - 07.2020
  • Supervised field and pool areas and responded to emergencies.
  • Provided a fun and safe learning environment for children.
  • Maintained knowledge of emergency procedures.
  • Contact: Andra Barnes: 786-972-9195
  • Hours Per Week: 20 Hours (part time)

Education

Associate in Arts - Business Administration

Miami Dade College
01.2025

High School Diploma - undefined

Mater Academy East High School
Miami, Florida
01.2020

Skills

  • Loss Prevention Strategies
  • Corrective Actions
  • Staff Support
  • Operational Reports
  • Customer Service Excellence
  • Microsoft Office: Word, Excel, Outlook, PowerPoint
  • Multitasking proficiency
  • Staff training and development
  • Cash handling expertise
  • Delegation and supervision
  • Vehicle safety
  • Customer service

Languages

English – Advanced
Spanish – Advanced

Community Service

City of Miami Police, Police Explorer Lieutenant / Police Explorer, 2019-01, 2023-05, Offered guidance in group and camp-wide activities., Utilized patience and understanding with challenging behavior., Conducted interviews, prepared reports, and participated in ride-alongs., Gained knowledge of criminal justice procedures and techniques.

Timeline

Valet Supervisor

Reimagined Parking
09.2021 - Current

Back Of House Trainer

Chick-fil-A
05.2021 - 09.2021

Assistant Food Runner

Key Biscayne Yacht Club
04.2021 - 05.2021

Camp Counselor

City of Miami Police Athletic League
06.2020 - 07.2020

High School Diploma - undefined

Mater Academy East High School

Associate in Arts - Business Administration

Miami Dade College

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