Steven Arellano
Albuquerque,United States
Summary
Experienced Automotive technician and automotive mechanical claims adjuster/warranty administrator with a demonstrated history of working in the automotive industry. Skilled in Customer Service, Automotive Repair, Customer Satisfaction, Automotive Aftermarket and adjudicating automotive warranty contracts. Strong finance professional with an Associate's degree focused in Automotive Technology from Universal Technical Institute of Arizona Inc.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Automotive Warranty Claims Adjuster
Amynta Group
Fort Worth, Texas
06.2024 - Current
- Administer claims per terms of warranty contract
- Assist repair facilities with warranty repair estimates
- Price parts and verify labor times utilizing All Data and Mitchell
- Assist with scheduling of inspections
- Work with Claims Payments to accurately process parts invoices and credits
- Assist customers with contract and claim questions
- Take inbound calls in a timely manner
Automotive Warranty Administrator
Headstart Warranty Group
Dallas, TX
08.2023 - 01.2024
- Administer claims per terms of warranty contract
- Assist repair facilities with warranty repair estimates
- Price parts and verify labor times utilizing All Data and Mitchell
- Assist with scheduling of inspections
- Work with Claims Payments to accurately process parts invoices and credits
- Take inbound calls in a timely manner
Automotive Warranty Administrator
APCO Holdings, LLC
Norcross, GA
06.2023 - 08.2023
- Administer claims per terms of warranty contract
- Assist repair facilities with warranty repair estimates
- Price parts and verify labor times utilizing All Data and Mitchell
- Assist with scheduling of inspections
- Work with Claims Payments to accurately process parts invoices and credits
- Take inbound calls in a timely manner
Mechanical Claims Analyst
JM Family Enterprises, Inc.
St Louis, MO
04.2023 - 05.2023
- Administer road hazard claims per the terms of the warranty contract
- Assist repair facilities with warranty repair estimates
- Price parts and verify labor times utilizing All Data and Mitchell
- Assist with scheduling of inspections
- Take inbound calls in a timely manner
Automotive Warranty Claims Adjuster
LodeStar Re
Albuquerque, NM
10.2022 - 04.2023
- Administer claims per terms of warranty contract
- Assist repair facilities with warranty repair estimates
- Price parts and verify labor times utilizing All Data and Mitchell
- Assist with scheduling of inspections
- Arrange for purchase and shipment of parts, such as engines, with nationwide suppliers
- Pay approved claims in a timely manner
- Handle 'direct to customer' reimbursements
- Knowledge of all Lodestar contract types - Automotive, Ancillary, Maintenance, PowerSports
Advanced Medical Service Assistant
VA Hospital
Albuquerque, NM
08.2022 - 09.2022
- Assist veterans with finding care in the community
- Work with medical centers and doctors offices setting up veterans appts
Automotive Warranty Claims Adjuster
Century Automotive Service Corporation
Albuquerque, NM
02.2014 - 03.2022
- Administer claims per terms of warranty contract
- Assist repair facilities with warranty repair estimates
- Price parts and verify labor times utilizing All Data and Mitchell
- Assist with scheduling of inspections
- Arrange for purchase and shipment of parts, such as engines, with nationwide suppliers
- Work with Claims Payments to accurately process parts invoices and credits
- Handle 'direct to customer' reimbursements
- Knowledge of all Century Contract types - Automotive, Ancillary, Power-sports
- Take inbound calls in a timely manner
Automotive Technician
Jiffy Lube DC
Albuquerque, NM
02.2013 - 10.2013
- Diagnose and repair vehicles
Automotive Technician
Affordable Automotive
Albuquerque, NM
09.2010 - 12.2012
- Maintained fleet of armored vans (Respond NM)
- Performed all diagnostics
- Engine, transmission, and clutch repairs and replacements
- Brake inspections and repairs
Education
Associate's degree - Automotive Technology
Universal Technical Institute
Phoenix, Arizona10.2003
Skills
- Easily Adaptable
- Mechanical Claims
- Attention to Detail
- Computer Literacy
- Adjudication
- Customer Service
- Communication
- Teamwork
- Problem Solving
- Active Listening
- Call Center
Certification
- ALLDATA Specialist, 05/01/03, Universal Technical Institute, ALLDATA Information specialist program which is dedicated to advancing the business and service skills of automotive repair facilities nationwide
- Monroe Ride Expert, 09/01/02, Universal Technical Institute, Completed a course in ride control theory and applications including strut and shock absorber suspension system technology as prescribed by the Monroe equipment company
Timeline
Automotive Warranty Claims Adjuster
Amynta Group
06.2024 - Current
Automotive Warranty Administrator
Headstart Warranty Group
08.2023 - 01.2024
Automotive Warranty Administrator
APCO Holdings, LLC
06.2023 - 08.2023
Mechanical Claims Analyst
JM Family Enterprises, Inc.
04.2023 - 05.2023
Automotive Warranty Claims Adjuster
LodeStar Re
10.2022 - 04.2023
Advanced Medical Service Assistant
VA Hospital
08.2022 - 09.2022
Automotive Warranty Claims Adjuster
Century Automotive Service Corporation
02.2014 - 03.2022
Automotive Technician
Jiffy Lube DC
02.2013 - 10.2013
Automotive Technician
Affordable Automotive
09.2010 - 12.2012
- ALLDATA Specialist, 05/01/03, Universal Technical Institute, ALLDATA Information specialist program which is dedicated to advancing the business and service skills of automotive repair facilities nationwide
- Monroe Ride Expert, 09/01/02, Universal Technical Institute, Completed a course in ride control theory and applications including strut and shock absorber suspension system technology as prescribed by the Monroe equipment company
Associate's degree - Automotive Technology
Universal Technical Institute
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