Steven Balbuena
Mankato,Minnesota
Summary
Motivated Criminal Justice student at Minnesota State University, Mankato, with diverse experience in healthcare support, customer service, and construction environments that require responsibility, professionalism, and effective communication. Can demonstrate a proven ability to work with vulnerable adults while maintaining accurate documentation and composure in fast-paced situations. Recognized for a strong work ethic, collaborative spirit, and adaptability in dynamic settings. Committed to leveraging these skills to make a positive impact within the criminal justice field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Panda Express
Mankato, MN
08.2025 - Current
- Managed customer inquiries and resolved issues promptly to maintain service quality in a bustling restaurant.
- Managed food preparation and serving processes, prioritizing strict adherence to sanitation and safety regulations.
- Processed cash and POS transactions efficiently, maintaining compliance with operational standards.
- Engaged with team members to optimize workflow and maintain service quality during busy shifts.
- Maintain cleanliness and organization of kitchen and dining areas.
- Delivered exceptional customer service in high-paced environment, enhancing guest satisfaction and loyalty.
Server
Pub 500
Mankato, MN
06.2025 - 10.2025
- Ensured customer satisfaction by delivering attentive service in a dynamic dining environment.
- Oversaw multiple tables, ensuring precision and professionalism in service delivery.
- Coordinated with kitchen staff to guarantee timely and accurate processing of orders.
- Handled cash and POS transactions responsibly.
- Coordinated special events, providing tailored service to meet client needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
In-Home Support Specialist
Harry Meyering Center
Mankato, MN
01.2025 - 05.2025
- Implemented daily care routines and provided supervision to ensure safety and support for vulnerable adults in a residential setting.
- Assisted clients in managing medication schedules, ensuring timely administration and proper dosage for optimal health outcomes.
- Assisted with activities of daily living including hygiene, meals, and mobility.
- Monitored wellbeing and maintained a safe, supportive environment.
- Implemented communication and de-escalation methods to effectively manage and diffuse challenging interactions.
- Documented daily activities and incidents according to organizational procedures.
Resident Assistant
Ecumen
Mankato, MN
08.2022 - 03.2025
- Provided assistance with daily living activities for elderly residents and vulnerable adults, ensuring comfort and safety.
- Regularly updated and reviewed care logs and incident documentation to enhance patient care and safety protocols.
- Coordinated discussions with healthcare staff and families to promote awareness of resident wellbeing.
- Monitored and addressed concerns to ensure a safe and respectful living space for all residents.
- Trained and mentored new Resident Assistants, improving team performance and service quality.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Construction Laborer
Wilcon Construction
Mankato, MN
05.2022 - 08.2023
- Assisted with scaffolding setup, trench digging, and material handling.
- Mixed and poured concrete while following safe work practices.
- Operated hand tools and equipment responsibly.
- Conducted site clean-up and organization, maintaining a safe work environment.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
Server
Pizza Hut
Saint James, MN
09.2020 - 05.2022
- Provided customer service and handled POS transactions.
- Maintained food safety and sanitation standards.
- Assisted with dining room preparation and cleaning.
Education
Bachelor of Science - Policing Studies
Minnesota State University, Mankato
Mankato, MN05-2026
Skills
- Conflict Resolution
- Incident Documentation
- Customer Service
- Teamwork
- Situational Awareness
- Time Management
- Bilingual Spanish / English
- Attention to detail
- Workplace safety
- Complex Problem-solving
- Relationship building
Certification
- Driver’s License – Class D
- First Aid Certification
Additional Information
- Strong interest in law enforcement and investigative careers
- Experience working with vulnerable populations
- Able to perform effectively in fast-paced environments
- Physically active and disciplined
Languages
Spanish
Timeline
Team Member
Panda Express
08.2025 - Current
Server
Pub 500
06.2025 - 10.2025
In-Home Support Specialist
Harry Meyering Center
01.2025 - 05.2025
Resident Assistant
Ecumen
08.2022 - 03.2025
Construction Laborer
Wilcon Construction
05.2022 - 08.2023
Server
Pizza Hut
09.2020 - 05.2022
Bachelor of Science - Policing Studies
Minnesota State University, Mankato