Steven Bercy
Miramar,FL
Summary
With a proven track record at Palazzo Del Luna, I excel in delivering exceptional customer service and handling high-end luxury vehicles with precision. My strong communication skills and ability to work independently or in teams have consistently enhanced guest experiences, showcasing my dedication and quick learning abilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Valet Ambassador
Palazzo Del Luna
Fisher Island
11.2021 - Current
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Assisted residents and guests with their luggage to and from their vehicles.
- Provided exceptional customer service by anticipating resident needs and exceeding expectations.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests and or residents.
- Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
Valet Attendant
Muze at Met
02.2021 - 11.2021
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Ensured that all safety protocols were followed while parking and retrieving cars from designated areas.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
Banana Republic
12.2018 - 01.2021
- Greeted customers upon entry and assisted with sizes and style preferences.
- Advised customers of in-store promotions via the store credit card.
- Arranged the store according to the format layout.
- Handled all register duties and online orders.
Education
Associate of Arts - Business Administration
Miami Dade College Wolfson Campus
Miami, FL07.2023
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL06.2019
Skills
- Strong communication skills
- Customer service excellence
- Attention to detail
- Guest assistance
- Multitasking proficiency
- Effective listener
- Present positive energy
- Fast learner
- Hard worker
- Able to drive a manual transmission
- Capable of working alone or in teams
- Capable of working without supervision
- Experience with high-end luxury vehicles
- Experience in training other coworkers
- Valid Driver's license
References
- Maria Murray, Associate Manager at Armani Exchange, (305) 762-0450
- Kadeem Bravo, Property Manager at Palazzo Del Luna, (786) 602-2534, Kadeemnavarro77@gmail.com
Languages
- English, Dominant
- Creole, Understanding
Timeline
Valet Ambassador
Palazzo Del Luna
11.2021 - Current
Valet Attendant
Muze at Met
02.2021 - 11.2021
Banana Republic
12.2018 - 01.2021
Associate of Arts - Business Administration
Miami Dade College Wolfson Campus
High School Diploma -
Miami Beach Senior High School
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