Steven Bossert
Harrisburg,SD
Summary
Skilled Employee with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
15
15
years of professional experience
Work History
Back/Front Counter Parts Representative
Billion Chevrolet
Sioux Falls, SD
06.2019 - 05.2023
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Automotive Service Advisor
Graham Automotive
Sioux Falls, SD
01.2019 - 06.2019
- Offered friendly and efficient service to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Automotive Service Writer
Sioux Falls Ford
Sioux Falls, SD
05.2018 - 01.2019
- Followed routine scheduled maintenance programs for established customers.
- Used ADP computer system to enter customer information, create service records, order parts and develop cost estimations.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Responded to customer calls and emails to answer questions about products and services.
Automotive Service Advisor
Emich Chevrolet
Lakewood, CO
04.2008 - 04.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested additional services to customers in order to meet upsell goals.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
Education
Associate of Applied Science - Business Management
Central Texas College
Killeen, TX04.1990
Skills
- Calm and Professional Under Pressure
- Product and Service Knowledge
- Effective Customer Communication
- Closing Procedures
Affiliations
US Army Military Intelligence
US Army Finance Corps
Gulf War Veteran
Timeline
Back/Front Counter Parts Representative
Billion Chevrolet
06.2019 - 05.2023
Automotive Service Advisor
Graham Automotive
01.2019 - 06.2019
Automotive Service Writer
Sioux Falls Ford
05.2018 - 01.2019
Automotive Service Advisor
Emich Chevrolet
04.2008 - 04.2018
Associate of Applied Science - Business Management
Central Texas College