Steven Branton
Arlington,MA
Overview
9
9
years of professional experience
Work History
Senior Lead Technician
Valvoline
Arlington
01.2021 - 09.2022
- Improved customer satisfaction rates by providing timely and effective technical support.
Maintenance
Angelica
Somerville, TX
01.2019 - 01.2020
- Monitored building systems and directed preventive maintenance.
Sales rep
Uhaul
01.2018 - 01.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Manager
IQ Tech
Braintree, MA
01.2016 - 01.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Key Holder
Casual Male XL
Hanover, MA
01.2014 - 01.2016
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
College Preparatory -
Walled Lake Northern
Business Management, Marketing and Technology -
Oakland Schools Technical Campus
Skills
- Certified in IC3
- Certified in Strata
- Certified in A
- CAD proficiency
- Microsoft Office Certified
- Java Certified
- Advanced Tool and Repair Knowledge
References
Jack Lea, Angelica of Somerville, Logistics Supervisor, 248-894-6134
Timeline
Senior Lead Technician
Valvoline
01.2021 - 09.2022
Maintenance
Angelica
01.2019 - 01.2020
Sales rep
Uhaul
01.2018 - 01.2019
Manager
IQ Tech
01.2016 - 01.2018
Key Holder
Casual Male XL
01.2014 - 01.2016
College Preparatory -
Walled Lake Northern
Business Management, Marketing and Technology -
Oakland Schools Technical Campus