Steven Brown
Shelbyville,TN
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner/Operator/Lead Installer
Browns Custom Flooring and Restoration
Shelbyville, Tn
01.2003 - Current
- Managed all aspects of flooring installation and restoration projects.
- Oversaw daily operations and ensured quality control standards were met.
- Coordinated with clients to determine specific flooring needs and preferences.
- Scheduling and Estimate Coordinator.
- Customer Service Representative between customer and manufacturer.
- Tool control and maintenance.
- Sales and correspondence.
- Maintained relationships with existing clients by providing superior customer service.
- Cultivated relationships with suppliers for timely delivery of quality products.
- Implemented safety protocols to maintain a secure working environment.
- Handled procurement of materials, ensuring availability for ongoing projects.
- Trained and mentored staff on installation techniques and customer service skills.
- Developed project timelines and allocated resources for efficient workflow.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Collaborated with other owners on joint ventures and shared resources.
- Conducted performance reviews for employees on a regular basis.
Maintenance Technician
Bedford Rentals
Shelbyville, Tn
04.2025 - 12.2025
- Conducted routine inspections of properties to identify maintenance issues.
- Performed repairs on plumbing, electrical, and HVAC systems as needed.
- Assisted with preventive maintenance tasks to ensure equipment reliability.
Maintenance Technician
Mtd properties
Shelbyville, Tn
01.2024 - 09.2024
- Conducted routine inspections of properties to identify maintenance issues.
- Performed repairs on plumbing, electrical, and HVAC systems as needed.
- Assisted with preventive maintenance tasks to ensure equipment reliability.
Key Holder/Assistant Kitchen Manager
John T's BBQ
Winchester, Tennessee
01.2016 - 06.2017
- Managed opening and closing procedures for restaurant operations.
- Trained new staff on customer service and menu knowledge.
- Oversaw inventory management and stock replenishment processes.
- Ensured compliance with health and safety regulations during service.
- Assisted customers with inquiries and resolved complaints efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Supported team in achieving high levels of customer satisfaction.
- Monitored cash handling procedures during shifts for accuracy.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Education
Aviation Maintenance Technician
Naval Aviation Technical Training Center
01.2004 - 03.2004
Shelbyville Central High
Shelbyville, TnCertificate Of Completion - Aviation Maintenance
Marine Aviation Training Group
10.2003 - 12.2003
Skills
- Customer relationship management
- Inventory management
- Project management
- Service quality assurance
References
References available upon request.
Timeline
Maintenance Technician
Bedford Rentals
04.2025 - 12.2025
Maintenance Technician
Mtd properties
01.2024 - 09.2024
Key Holder/Assistant Kitchen Manager
John T's BBQ
01.2016 - 06.2017
Aviation Maintenance Technician
Naval Aviation Technical Training Center
01.2004 - 03.2004
Certificate Of Completion - Aviation Maintenance
Marine Aviation Training Group
10.2003 - 12.2003
Owner/Operator/Lead Installer
Browns Custom Flooring and Restoration
01.2003 - Current
Shelbyville Central High