Steven Bryan
Mount Joy,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
24
24
years of professional experience
Work History
Equipment Operator
PA Turnpike Commission
Highspire, pa
06.2020 - Current
- My duties as an equipment operator included:
- Plowing Snow
- Barrier and guide rail replacement
- Road maintenance
- Traffic Control
- Road and right away clean up
Toll Collector
PA Turnpike Commission
Highspire, PA
06.2015 - 06.2020
- Maintained accurate records of transactions and cash balances.
- Compiled reports concerning shift activities.
- Greeted customers, assessed toll fees and collected payment
- Provided customer service to patrons in a courteous and professional manner.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Maintained work area and kept cash drawer organized.
Service Manager
Manheim Tire & Auto Center
Manheim, PA
10.2005 - 06.2015
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints quickly and effectively.
- Reviewed customer billing statements for accuracy prior to release.
- Maintained records of all customer interactions and transactions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Addressed customer questions and concerns regarding automotive repairs.
- Created written estimates and obtained customer consent to proceed.
Assistant Claims Manager
WPC Associates
Harrisburg, PA
09.2000 - 10.2005
- Assisted with the investigation of fraudulent or suspicious claims.
- Identified trends in claim data that could be used to reduce costs or improve processes.
- Trained new employees on company policies and procedures relating to the handling of warranty claims.
- Researched and responded to customer inquiries related to claim status, coverage, payments.
- Conducted reviews and evaluations for cost-reduction opportunities.
Education
GED -
Manheim Central Senior High School
Manheim, PA06-1991
Autobody Repair
Mount Joy Vocational School
Mount Joy, PA06-1991
Skills
- Claims Processing
- Planning and Organization
- Customer Service
- Proactive and Focused
- Adaptability
- Organizational Skills
Timeline
Equipment Operator
PA Turnpike Commission
06.2020 - Current
Toll Collector
PA Turnpike Commission
06.2015 - 06.2020
Service Manager
Manheim Tire & Auto Center
10.2005 - 06.2015
Assistant Claims Manager
WPC Associates
09.2000 - 10.2005
GED -
Manheim Central Senior High School
Autobody Repair
Mount Joy Vocational School