Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Bryan

Mount Joy,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

24
24
years of professional experience

Work History

Equipment Operator

PA Turnpike Commission
Highspire, pa
06.2020 - Current
  • My duties as an equipment operator included:
  • Plowing Snow
  • Barrier and guide rail replacement
  • Road maintenance
  • Traffic Control
  • Road and right away clean up

Toll Collector

PA Turnpike Commission
Highspire, PA
06.2015 - 06.2020
  • Maintained accurate records of transactions and cash balances.
  • Compiled reports concerning shift activities.
  • Greeted customers, assessed toll fees and collected payment
  • Provided customer service to patrons in a courteous and professional manner.
  • Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
  • Maintained work area and kept cash drawer organized.

Service Manager

Manheim Tire & Auto Center
Manheim, PA
10.2005 - 06.2015
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints quickly and effectively.
  • Reviewed customer billing statements for accuracy prior to release.
  • Maintained records of all customer interactions and transactions.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Addressed customer questions and concerns regarding automotive repairs.
  • Created written estimates and obtained customer consent to proceed.

Assistant Claims Manager

WPC Associates
Harrisburg, PA
09.2000 - 10.2005
  • Assisted with the investigation of fraudulent or suspicious claims.
  • Identified trends in claim data that could be used to reduce costs or improve processes.
  • Trained new employees on company policies and procedures relating to the handling of warranty claims.
  • Researched and responded to customer inquiries related to claim status, coverage, payments.
  • Conducted reviews and evaluations for cost-reduction opportunities.

Education

GED -

Manheim Central Senior High School
Manheim, PA
06-1991

Autobody Repair

Mount Joy Vocational School
Mount Joy, PA
06-1991

Skills

  • Claims Processing
  • Planning and Organization
  • Customer Service
  • Proactive and Focused
  • Adaptability
  • Organizational Skills

Timeline

Equipment Operator

PA Turnpike Commission
06.2020 - Current

Toll Collector

PA Turnpike Commission
06.2015 - 06.2020

Service Manager

Manheim Tire & Auto Center
10.2005 - 06.2015

Assistant Claims Manager

WPC Associates
09.2000 - 10.2005

GED -

Manheim Central Senior High School

Autobody Repair

Mount Joy Vocational School

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Steven Bryan