STEVEN BURCKHARD
Minot,NORTH DAKOTA
Summary
Dynamic professional with over 3 years in the automotive industry, excelling at North West Tire and Ryan Nissan in customer satisfaction. A self-motivated and organized individual, I thrive in fast-paced environments, leveraging strong communication skills to foster relationships and enhance service quality. Proven ability to train and lead teams effectively.
Overview
6
6
years of professional experience
Work History
Indoor Tire Sales
North West Tire
Minot, NORTH DAKOTA
08.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Helped customers pick out the correct tire for their needs. Based on driving habits and conditions.
Service Advisor/ Sales Associate
Ryan Nissan
Minot, NORTH DAKOTA
06.2019 - 05.2022
- Responsible for guiding a customer through the car buying or leasing process.
- Reaching out to customers via call, texts and emails
- Learning all models on the Nissan line, as well as continued training on warranty and new models.
- Organization of the car lot and the showroom
- Handled multiple customers at one time, making sure they all left happy with a new vehicle.
- Tim Kintz trained
- Trained new sales associates and showed them the process of selling a car to a customer.
- Estimated repair costs are based on parts and labor prices.
- Prepared service appointment work orders based on customer information and initial assessments.
- Established strong working relationships with colleagues across all departments within the dealership.
- Greeted customers upon arrival to service department.
- Coordinated with technicians to ensure the timely completion of repairs.
- Handled any additional tasks assigned by Service Manager or other supervisors.
- Verified client insurance information and determined coverage needs.
- Called customers to detail service changes, prices and car pick-up times.
Service Advisor
Westlie Ford
Minot, NORTH DAKOTA
05.2022 - 08.2022
- Responsible for overseeing customer vehicles that come into the shop for repairs
- Making sure the repairs are completed correctly and in efficient time
- Working with customers 1 on 1, handling up to 10 customers and vehicles a day.
- Estimated repair costs based on parts and labor prices.
- Kept customers informed on progress of their vehicle repairs.
- Improved quality of service by recommending process enhancements and new service offerings.
- Greeted customers upon arrival to service department.
Manager
Fastlane Car Wash
Minot, NORTH DAKOTA
02.2023 - 08.2024
- In charge of day-to-day operations of the car wash.
- Including opening and closing of business
- Making sure the car wash runs properly
- Payroll, chemical ordering, tracking inventory numbers
- Training of cashiers and assistant managers.
- Schedule-making, hiring, and termination of employees.
- Organized training for new team members, and routine retraining for established employees.
- Monitored employee work to assess performance and identify knowledge gaps.
Warehouse Hand
Border States Electric
02.2023 - Current
- Responsible for receiving and organizing shipments in a neat and timely order
- Had to keep track of all the inventory in the warehouse
- Had to keep track of all shipments in our computer and scan inventory forms and send them to the head office.
Education
High School Diploma -
Magic City Campus
Minot06.2015
Skills
- 3 years in automotive and tire industry
- Easy to work with
- Quick learner
- Enjoy working hard, staying busy
- Self-motivated
- Punctual
- Organized
- Enjoy meeting new people
References
- Steve, Filler, Former Manager, 701-500-1009, Ryan Nissan
- Brianna, Berglof, Former co-worker, 701-509-7855, Jay Wolfe Honda
- Jacob, Charley, friend, 701-721-0744, Rydell Honda and Nissan, Grand Forks
Hobbies and Interests
Family Time, Outdoor sports, Working out, Video Games, Reading
Timeline
Indoor Tire Sales
North West Tire
08.2024 - Current
Manager
Fastlane Car Wash
02.2023 - 08.2024
Warehouse Hand
Border States Electric
02.2023 - Current
Service Advisor
Westlie Ford
05.2022 - 08.2022
Service Advisor/ Sales Associate
Ryan Nissan
06.2019 - 05.2022
High School Diploma -
Magic City Campus
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