Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

STEVEN BURCKHARD

Minot,NORTH DAKOTA

Summary

Dynamic professional with over 3 years in the automotive industry, excelling at North West Tire and Ryan Nissan in customer satisfaction. A self-motivated and organized individual, I thrive in fast-paced environments, leveraging strong communication skills to foster relationships and enhance service quality. Proven ability to train and lead teams effectively.

Overview

6
6
years of professional experience

Work History

Indoor Tire Sales

North West Tire
Minot, NORTH DAKOTA
08.2024 - Current
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped customers pick out the correct tire for their needs. Based on driving habits and conditions.

Service Advisor/ Sales Associate

Ryan Nissan
Minot, NORTH DAKOTA
06.2019 - 05.2022
  • Responsible for guiding a customer through the car buying or leasing process.
  • Reaching out to customers via call, texts and emails
  • Learning all models on the Nissan line, as well as continued training on warranty and new models.
  • Organization of the car lot and the showroom
  • Handled multiple customers at one time, making sure they all left happy with a new vehicle.
  • Tim Kintz trained
  • Trained new sales associates and showed them the process of selling a car to a customer.
  • Estimated repair costs are based on parts and labor prices.
  • Prepared service appointment work orders based on customer information and initial assessments.
  • Established strong working relationships with colleagues across all departments within the dealership.
  • Greeted customers upon arrival to service department.
  • Coordinated with technicians to ensure the timely completion of repairs.
  • Handled any additional tasks assigned by Service Manager or other supervisors.
  • Verified client insurance information and determined coverage needs.
  • Called customers to detail service changes, prices and car pick-up times.

Service Advisor

Westlie Ford
Minot, NORTH DAKOTA
05.2022 - 08.2022
  • Responsible for overseeing customer vehicles that come into the shop for repairs
  • Making sure the repairs are completed correctly and in efficient time
  • Working with customers 1 on 1, handling up to 10 customers and vehicles a day.
  • Estimated repair costs based on parts and labor prices.
  • Kept customers informed on progress of their vehicle repairs.
  • Improved quality of service by recommending process enhancements and new service offerings.
  • Greeted customers upon arrival to service department.

Manager

Fastlane Car Wash
Minot, NORTH DAKOTA
02.2023 - 08.2024
  • In charge of day-to-day operations of the car wash.
  • Including opening and closing of business
  • Making sure the car wash runs properly
  • Payroll, chemical ordering, tracking inventory numbers
  • Training of cashiers and assistant managers.
  • Schedule-making, hiring, and termination of employees.
  • Organized training for new team members, and routine retraining for established employees.
  • Monitored employee work to assess performance and identify knowledge gaps.

Warehouse Hand

Border States Electric
02.2023 - Current
  • Responsible for receiving and organizing shipments in a neat and timely order
  • Had to keep track of all the inventory in the warehouse
  • Had to keep track of all shipments in our computer and scan inventory forms and send them to the head office.

Education

High School Diploma -

Magic City Campus
Minot
06.2015

Skills

  • 3 years in automotive and tire industry
  • Easy to work with
  • Quick learner
  • Enjoy working hard, staying busy
  • Self-motivated
  • Punctual
  • Organized
  • Enjoy meeting new people

References

  • Steve, Filler, Former Manager, 701-500-1009, Ryan Nissan
  • Brianna, Berglof, Former co-worker, 701-509-7855, Jay Wolfe Honda
  • Jacob, Charley, friend, 701-721-0744, Rydell Honda and Nissan, Grand Forks

Hobbies and Interests

Family Time, Outdoor sports, Working out, Video Games, Reading

Timeline

Indoor Tire Sales

North West Tire
08.2024 - Current

Manager

Fastlane Car Wash
02.2023 - 08.2024

Warehouse Hand

Border States Electric
02.2023 - Current

Service Advisor

Westlie Ford
05.2022 - 08.2022

Service Advisor/ Sales Associate

Ryan Nissan
06.2019 - 05.2022

High School Diploma -

Magic City Campus
STEVEN BURCKHARD
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