Steven Burden
Jasper,GA
Summary
Knowledgeable and dedicated customer service professional with experience in the painting and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Shipping/Customer Service Representative
Electrical Components International
2022.09 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and provided backup support for organizational leadership.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Press Operator
Quality Synthetic Rubber Inc.
2020.11 - 2022.09
- Promptly removed completed loads from press.
- Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings.
- Checked over casting machines prior to start of each shift to identify and resolve any issues.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
- Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.
Self-Employed Painter
Burdens Painting
2018.02 - 2020.11
- Painted surfaces using brushes, spray guns, and paint rollers.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Kept accurate records of paint supplies and other materials.
- Calculated amount of paint and other materials needed for each job accurately.
- Repaired drywall and plaster prior to painting.
- Utilized brushes and rollers to create various textures.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Consulted with clients regarding colors and finishes.
- Estimated cost of materials needed for the project.
Education
High School Diploma -
Pickens County High School
Jasper, GA05.2008
Skills
- Call Management
- Product Knowledge
- Consultative Sales
- Scheduling
- Exterior/Interior Painting
- Account Management
- Direct Sales
- Estimating
- Recordkeeping strengths
- Data Management
- Order documentation
Timeline
Shipping/Customer Service Representative
Electrical Components International
2022.09 - Current
Press Operator
Quality Synthetic Rubber Inc.
2020.11 - 2022.09
Self-Employed Painter
Burdens Painting
2018.02 - 2020.11
High School Diploma -
Pickens County High School
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