Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Accomplishments
Affiliations
Timeline
BusinessAnalyst
Steven Burke

Steven Burke

Technical Transformation Leadership
Lehi,UT

Summary

Adaptable professional with 24+ years of experience and proven knowledge of the cross-functional team, product development cycle, and scale-up. I aim to leverage my skills to fill your company's Senior Director or VP role successfully. Diligent Senior Product Manager is offering 10 years of success in product roadmap development, market research, and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.

Overview

24
24
years of professional experience
7
7

Certifications

Work History

IT Principal Product Manager

Infoblox
01.2023 - Current
  • Develop and maintain a comprehensive portfolio of IT projects, programs, and initiatives.
  • Prioritize projects based on strategic alignment, resource availability, and business impact.
  • Collaborate with executive leadership to ensure IT initiatives are aligned with the organization's strategic goals and objectives.
  • Provide strategic guidance to project teams to maintain alignment throughout project lifecycles.
  • Work closely with resource managers to ensure optimal allocation of resources across the IT portfolio.
  • Identify and address resource constraints, collaborating with department heads as needed.
  • Implement effective risk management strategies for the IT portfolio.
  • Identify potential risks and develop mitigation plans to ensure successful project delivery.
  • Establish and monitor key performance indicators (KPIs) for IT initiatives.
  • Oversaw product lifecycle from ideation to launch, ensuring timely delivery and consistent quality.
  • Successfully negotiated contracts with suppliers to achieve cost savings while maintaining quality standards.
  • Increased product adoption by conducting market research and identifying gaps in the current offerings.

Senior Director, Agile Management Office

Signant Health
06.2021 - 12.2022
  • Ensured on-time delivery of all published services within the Global Technical Delivery (GTD) organization and led the Agile Management Office
  • Led creating a scalable organization that flexes as the needs dictate
  • Our deep delivery experience allows me to partner closely with the Global Project Management organization, guaranteeing client expectations are met and with other groups within, across, and outside Signant Health, as needed
  • As an expert in solution, engineering, and testing competencies, drove best practices throughout the organization
  • Worked in ambiguous situations, led change by influencing others, and operated autonomously
  • Led the Agile Transformation via Scaled Agile (SAFe) and established the Agile Management Office (AMO)
  • Drove the adoption of new processes and tools to assist the Lean-Agile Center of Excellence (LACE) with the transformation
  • Trained and certified people within the GTD organization and throughout the company.

Agile Coach

Accredible
03.2021 - 05.2021
  • Agile coaching and best practices
  • Program management
  • Systems thinking and management
  • Lead delivery management
  • Manage projects internally and externally.

Director, Software Engineering & Delivery

Berkadia
11.2018 - 01.2021
  • Led the reimagination of reliability metrics for the Berkadia Agile Methodology
  • Measured the individual and team outputs
  • The metrics used were storytelling, resource allocation, customer experience, and team performance
  • Delivered Pyxis, a property analysis and visualization tool, to stay current with industry trends and maintain a competitive edge
  • Created a roadmap for strategy and resource alignment between product line stakeholders
  • Monitored and adjusted timeline and resources
  • Garnered valuable insights from market trends
  • Coached each developer, scrum master, and delivery manager on career paths
  • Developed and acquired tools to improve the ability to deploy and release as needed
  • Added feature toggling for all code going into the production environment
  • Instructed 90 employees in Scaled Agile, 75 becoming certified by the end of 2020
  • Teams increased outputs by 40% over the previous quarter because of the process changes
  • Created quarterly planning initially with n + 2 for sprints in the first phase
  • Developed a continuous improvement planning model
  • Mentored an average of 7-8 individuals, leaders, and individual contributors as part of a mentorship program.

Senior Technical Program Manager

Sorenson Communications, InteractiveCare
02.2017 - 11.2018
  • Managed project creation, execution, and evaluation of mobile healthcare products, including products for hard of hearing
  • Created internal/external resources, timelines, vendors, and apps
  • Facilitated weekly accountability meetings to mitigate risk and assess impact
  • Drove consistent deliveries for cross-functional project teams and monitored key deliverables, risks, milestones, dependencies, and available resources
  • Reduced product feature delivery from 9 months to 3 months that provided real-time feedback from customers and the market.

Product Manager

Health Catalyst
11.2016 - 02.2017
  • Analyzed new business requirements and created product-specific design requirement definitions
  • Managed clients and other resources to meet the client's needs
  • Led scrum teams to execute the roadmap during the software development process
  • Provided internal training to client services, support, marketing, and sales to verify they have appropriate skills in the new functionality
  • Authorized these teams to deliver the release of the new feature(s)
  • I drove the implementation of the new authentication and authorization for all state integrations.

Product Owner

Cotiviti, Vescend, Verisk Health
10.2014 - 11.2016
  • Created feedback loops with customers through focus groups by bringing them on-site
  • Provided progress updates to customers and stakeholders every two weeks
  • Implemented initiatives to document and improve processes for the teams
  • Evangelized these changes to leadership across the organization
  • Implemented projects focused on data loads
  • Managed a team of project managers that worked with client services
  • Developed a secure and stable product update that decreased workflow time from 30 to 5 minutes.

Manager, Data Services

AdvancedMD
04.2004 - 10.2014
  • Built the Data Services team over ten years, starting with myself as the first employee for the department
  • Over time, the teams grew to 15 people in the United States
  • With 10 team members in India
  • Implemented the Kanban methodology to help manage the 11 products and services the teams owned
  • Created project charters, plans, and scopes for cross-functional initiatives
  • Developed and implemented various strategies for the data services products
  • Developed long-term vendor business relationships, traveling onsite for analysis and consultations
  • Trained an average of 25 people annually on the products and services comprising data services every six months
  • Traveled quarterly to partners to perform onsite analysis and consultations with vendors
  • Implemented inContact phone solution for 300 employees with cell phone rollover for disaster recovery in 3 months
  • Architected and designed a data import tool that is still used by the company 16 years later
  • Improved quality of data conversions as the leader of data services
  • The delivery timeline was reduced from 5 days to 3 days.

Senior Software Test Engineer

Henry Schein, Dentrix and Easy Dental
05.2000 - 04.2004
  • Led software testing for the Inventory Management product and all SaaS products (11 total) and tested electronic claims for National Information Services when needed
  • Tested installs against different supported operating systems, which include Windows 98 SE, Windows 2000, Windows 2000 Server, Windows XP, and Windows Server 2003
  • Documented the testing procedures for each project assigned: writing test cases, top downs, incidents, and use cases
  • Created integration tests for all these products
  • Improved electronic claims incident management by reducing average downtimes from 30-60 minutes to under 20 minutes
  • Developed mappings for converting from over 300 dental software programs and instructional documentation
  • Converted over 900 clients from different dental products to Dentrix or Easy Dental Software.

Education

Bachelor of Science - Business

Utah Valley University
Orem, UT

MBA -

WGU
Salt Lake City, UT
05.2018

Skills

  • Strategic Vision
  • Portfolio Strategy
  • P&L Responsibility
  • Culture Transformation
  • Collaborative Leadership
  • Employee Coaching and Motivation
  • Data-driven decision-making
  • Design thinking
  • Strategic Thinking
  • Release planning
  • Business Case Development
  • Cross Functional Leadership

Websites

Certification

Scaled Agile 6 Practice Consultant, 32344325-3081

Scaled Agile 6 Release Train Engineer, 33699687-1423

Scaled Agile 6 Advanced Scrum Master, 30099297-1089

Scaled Agile 6 Agilist, 24803273-4610

Six Sigma Yellow Belt, 855412

Six Sigma Green Belt, 822714

OKR: Leadership and Goal Setting

References

References are available upon request.

Accomplishments

  • Supervised team of nearly 330 staff members.
  • Achieved better tracking of development and product management by introducing Jira and Apptio's Targetprocess for all work-related tasks.
  • Collaborated with team of thirty in the development of new software and hardware for the in-home and hospice care nurses.

Affiliations

  • Toastmasters

Timeline

IT Principal Product Manager

Infoblox
01.2023 - Current

Senior Director, Agile Management Office

Signant Health
06.2021 - 12.2022

Agile Coach

Accredible
03.2021 - 05.2021

Director, Software Engineering & Delivery

Berkadia
11.2018 - 01.2021

Senior Technical Program Manager

Sorenson Communications, InteractiveCare
02.2017 - 11.2018

Product Manager

Health Catalyst
11.2016 - 02.2017

Product Owner

Cotiviti, Vescend, Verisk Health
10.2014 - 11.2016

Manager, Data Services

AdvancedMD
04.2004 - 10.2014

Senior Software Test Engineer

Henry Schein, Dentrix and Easy Dental
05.2000 - 04.2004

Bachelor of Science - Business

Utah Valley University

MBA -

WGU

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