Steven Callan
Tinley Park,IL
Summary
Dedicated security professional with extensive experience at Harrah's Joliet Hotel and Casino, specializing in regulatory compliance and effective decision-making. Demonstrated success in enhancing safety protocols and elevating staff performance, alongside notable expertise in firearms handling and interpersonal communication. Recognized for substantial improvements in security management and emergency response strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Paragon Systems
Chicago, IL
07.2024 - Current
- Monitored building and property access points to ensure security.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Provided expert security presence to deter criminal activities.
- Completed rapid response to emergency situations.
- Checked credentials of individuals for secure area access.
- Fostered and sustained constructive relationships with tenants, guests, and coworkers.
- Secured building areas during off-hours ensuring no unauthorized entry.
- Monitored and secured all entry points during assigned shifts.
Sales and Leasing Manager
Bettenhausen Automotive
Tinley Park, IL
02.2019 - 04.2024
- Kept up-to-date on sales and promotions, return policies, and security practices.
- Drafted comprehensive sales agreements.
- Delivered exceptional customer service by welcoming visitors promptly.
- Guided clients to make informed decisions about vehicle purchases.
- Kept database of sales contacts and customer information current.
- Welcomed customers to identify preferences and requirements.
- Clarified distinctions among models through comparisons of features and capabilities.
Armed Responder
Exelon
Braceville, IL
01.2013 - 02.2016
- Ensured public safety by securing stations against unauthorized access to nuclear material.
- Maintained operational competency with AR-15 and Sig P226 systems.
- Executed routine patrols and conducted thorough inspections.
- Oversee entry to restricted zones.
- Conducted search activities.
- Addressed potential security risks effectively.
- Executed comprehensive testing of equipment.
Security Specialist 1
Cook County Juvenile Detention Center
Chicago, Illinois
01.2012 - 01.2013
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Security Supervisor
Harrah's Joliet Hotel and Casino
Joliet, IL
05.2007 - 01.2012
- Ensured safety and security for casino infrastructure, staff, and patrons.
- Escorted and guarded transfers of money and chips within the casino.
- Ensured adherence to federal, state, and local regulations.
- Enhanced customer interactions.
- Trained assigned staff to enhance duty performance.
- Drafted and delivered performance evaluations.
- Recommended appropriate disciplinary measures for employees.
Education
Some College (No Degree) - Political Science And Government
Ashford University
San Diego, CASkills
- Principled Decision-Making
- Excellent Physical Endurance
- Fire Safety Management
- Firearms Handling Expertise
- Regulatory Compliance Expertise
- Security management
- Report preparation
Certification
- Perc Card
- 40 hr firearms certification
- CPR
- Batton and OC certifications
Timeline
Public Safety Officer
Paragon Systems
07.2024 - Current
Sales and Leasing Manager
Bettenhausen Automotive
02.2019 - 04.2024
Armed Responder
Exelon
01.2013 - 02.2016
Security Specialist 1
Cook County Juvenile Detention Center
01.2012 - 01.2013
Security Supervisor
Harrah's Joliet Hotel and Casino
05.2007 - 01.2012
Some College (No Degree) - Political Science And Government
Ashford University
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