Summary
Overview
Work History
Education
Skills
Certification
AWARDS & RECOGNITION
Timeline
Generic

STEVEN CASAS

San Antonio

Summary

Human Resources and Operations Leader with extensive experience directing personnel across multiple departments in a high-stakes environment. Expertise in strategic workforce planning and optimizing staffing solutions, achieving significant improvements in training outcomes and operational efficiency.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Senior Enlisted Leader (Director of Human Resources & Operations)

United States Air Force
JBSA - Ft Sam Houston
02.2025 - Current

Led strategic workforce planning and organizational modeling; evaluated staffing solvency for 1,700 Full-Time Equivalent personnel, managing 232 vacancies valued at $31M to execute 104 strategic reallocations.

  • Steered strategic partnership to address 37% staffing shortage, stabilizing care operations for 261,000 exams and preventing degradation of $4.6M residency program.
  • Direct human resources and daily operations for 105 personnel across Radiology, Pathology, and Education & Training departments in the Department of Defense's largest Level I Trauma Center.
  • Oversaw facility's busiest training platform, directing 12 joint education courses and facilitating graduation of 250 medical residents annually.

Flight Chief, Medical-Surgical (HR & Operations Manager)

United States Air Force
JBSA - Ft Sam Houston
02.2024 - 02.2025
  • Consulted as Functional Manager for 304 clinical personnel, addressed 56% career field shortage by matching clinical specialists with registered nurses, resulting in 30% reduction in overall facility workload.
  • Managed on-the-job training (OJT) pipeline and scope-of-practice for 15 Airmen, ensuring 100% compliance with OSHA and Joint Commission standards.
  • Supervised and mentored a joint-service staff of 15 personnel and guided 25 junior officers on leadership development, performance metrics, and career progression.
  • Led 3-member team in specialized clinical equipment deployment, validated 780 core competencies across two units in 4 days.

Enlisted Accessions Recruiter & First Sergeant (Talent Acquisition & Employee Relations Manager)

United States Air Force
339th Recruiting Squadron, Big Rapids
01.2020 - 02.2024
  • Managed full-cycle talent acquisition operations, exceeding annual Department of the Air Force manning goals by 133% and generating 325 qualified leads.
  • Directed the regional Delayed Entry Program (DEP), successfully onboarding, mentoring, and preparing over 130 prospective enlistees for career transitions with a 0% program discharge rate.
  • Led the team as Interim Flight Chief for 5 months, managing 6 recruiters and achieving a 95% production surge.
  • First Sergeant (HR Manager & Employee Relations) for 6 months, advising on employee welfare, resolving 23 complex disputes, and stabilizing pay discrepancies to enhance organizational climate.
  • Revitalized squadron performance awards program by designing evaluation metrics that recognized high-performing staff and increased morale among 48 personnel.

Non-Commissioned Officer-in-Charge [NCOIC], Internal Medicine Clinic (HR & Clinical Operations Manager)

United States Air Force
59th Medical Operations Squadron, JBSA Lackland
09.2017 - 01.2020
  • Restructured a staff of 20 personnel into 8 cross-functional healthcare teams, enhancing staffing utilization and driving a 97% satisfaction rating.
  • Led human resources, performance reviews, and administrative operations for a premier clinic, optimizing scheduling for 25 providers and supporting 8,000 patient appointments.
  • Coordinated complex employee administrative actions and designed monthly leadership development workshops, enhancing professional growth for 86 staff members.

Course Supervisor & Assistant Course Supervisor (Learning & Development Manager)

United States Air Force
Joint Base Langley-Eustis
06.2014 - 09.2017
  • Directed 133 preceptors across 31 classes, resulting in the successful graduation of 106 personnel and the certification of 954 Community College of the Air Force (CCAF) credit hours.
  • Coordinated educational delivery, clinical schedules, and training resources for Aerospace Medical Service Apprentice program, enhancing trainee preparedness.
  • Developed and implemented lesson plans to support the learning objectives of each course.
  • Maintained records of all training activities and tracked progress for employees.

Education

Associate of Applied Science - Human Resources Management / Personnel Administration

Community College of The Air Force
Montgomery, AL
01-2021

Bachelor of Arts - Business Administration and Management

Ashford University
Clinton, IA
01-2011

Associate of Applied Science - Allied Health Sciences

Community College of The Air Force
Montgomery, AL
01-2009

Skills

  • Strategic workforce planning
  • Workforce planning
  • Organizational modeling
  • Talent acquisition
  • Full-cycle recruiting
  • Workforce analytics
  • Project & Operations Management: Operational Leadership, Process Optimization, Resource Allocation, Budget Optimization, Risk Mitigation
  • Training & Development (L&D): Leadership Coaching, Mentorship Programs, Training Strategy, Training Delivery, Preceptor Program Management

Certification

  • Project Management Professional (PMP) – Project Management Institute (PMI) | Licensed 2026-04
  • Professional Manager Certification (PMC) – Community College of the Air Force (CCAF) | Credentialed 2017

AWARDS & RECOGNITION

Meritorious Service Medal (2024) – For outstanding recruiting operations and First Sergeant leadership., Air and Space Commendation Medal (1 Oak Leaf Cluster) (2019) – For exceptional clinic leadership and HR restructuring., Air and Space Achievement Medal (1 Oak Leaf Cluster) (2018) – For rapid emergency response and outstanding life-saving actions., First Sergeant's Achievement Award (2023) – Earned for exceptional unit leadership and resolving complex employee relations issues.

Timeline

Senior Enlisted Leader (Director of Human Resources & Operations)

United States Air Force
02.2025 - Current

Flight Chief, Medical-Surgical (HR & Operations Manager)

United States Air Force
02.2024 - 02.2025

Enlisted Accessions Recruiter & First Sergeant (Talent Acquisition & Employee Relations Manager)

United States Air Force
01.2020 - 02.2024

Non-Commissioned Officer-in-Charge [NCOIC], Internal Medicine Clinic (HR & Clinical Operations Manager)

United States Air Force
09.2017 - 01.2020

Course Supervisor & Assistant Course Supervisor (Learning & Development Manager)

United States Air Force
06.2014 - 09.2017

Associate of Applied Science - Human Resources Management / Personnel Administration

Community College of The Air Force

Bachelor of Arts - Business Administration and Management

Ashford University

Associate of Applied Science - Allied Health Sciences

Community College of The Air Force
STEVEN CASAS