Overview
Work History
Education
Skills
Timeline
Generic

Steven Chapman

West New York

Overview

8
8
years of professional experience

Work History

Manager Assistant Enterprise

Enterprise
10.2021 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Marketing and Promoting Assistant

Williamsport Crosscutters
06.2016 - 08.2020
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Intern Ymca

YMCA Of Stat College
06.2015 - 08.2015
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Bachelor of Science - Business Administration And Management

Penn State University
State College, PA
12.2014

Skills

  • Operations Management
  • Strategic Planning
  • Marketing
  • Business Development
  • Performance Management
  • Business Administration
  • Team Leadership
  • Expectation Setting
  • Complex Problem-Solving
  • Staff Management
  • Project Management

Timeline

Manager Assistant Enterprise

Enterprise
10.2021 - 11.2023

Marketing and Promoting Assistant

Williamsport Crosscutters
06.2016 - 08.2020

Intern Ymca

YMCA Of Stat College
06.2015 - 08.2015

Bachelor of Science - Business Administration And Management

Penn State University

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Steven Chapman