Steven Chumley
Georgetown,KY
Summary
Proactive Logistics Customer Service Representative with extensive experience streamlining order processing and enhancing inventory management. Expertise in resolving customer complaints, managing high-stress situations, and maintaining strong client relationships. Skilled in export documentation, transportation planning, and ensuring workplace safety, bringing valuable organizational and communication strengths to any team.
Overview
34
34
years of professional experience
Work History
Logistics Customer Service Representative
Ryder
12.2021 - Current
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Boosted team productivity by providing ongoing training in new software and procedures to fellow customer service representatives.
Customer Service Representative
ACS
04.2002 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Production Line Leader
ASMO
09.1990 - 02.2001
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
Education
High School Diploma -
Matewan High SSchool
Matewan, WV05.1984
Skills
- Strong Organization
- Export Documentation
- Transportation Planning
- Data entry proficiency
Timeline
Logistics Customer Service Representative
Ryder
12.2021 - Current
Customer Service Representative
ACS
04.2002 - 12.2015
Production Line Leader
ASMO
09.1990 - 02.2001
High School Diploma -
Matewan High SSchool