April Egan
Saint Charles,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Logistics Customer Service Representative
Ingram Micro
05.2017 - 04.2024
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Implemented new tracking systems that increased visibility into shipment status, resulting in fewer lost packages and improved customer satisfaction.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Detailed and organized go to person.
Education
High School Diploma -
Mccluer High School
Florissant, MO05.2003
Skills
- Strong Organization
- Export Documentation
- Data entry proficiency
- Relationship Building
- Teamwork and Collaboration
- Order Processing
Timeline
Logistics Customer Service Representative
Ingram Micro
05.2017 - 04.2024
High School Diploma -
Mccluer High School