Steven Cobos
Fort Wayne,IN
Summary
A seasoned leader in the retail and restaurant management sectors, I excel in driving operational excellence and business growth, as evidenced by my tenure at Red Lobster Restaurant. With a keen focus on customer service and inventory management, I've successfully implemented strategies that significantly enhanced customer satisfaction and operational efficiency. My expertise in training and mentoring teams ensures high productivity and performance metrics.
Overview
16
16
years of professional experience
Work History
Store Manager
Take 5 Oil Change
02.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Red Lobster Restaurant
11.2019 - 04.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Store Manager
CVS Pharmacy
04.2020 - 02.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
General Manager
Chili's Grill & Bar
11.2015 - 11.2019
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Worked effectively in fast-paced environments.
General Manager
Applebee's Grill + Bar
11.2008 - 11.2015
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
No Degree - Mathematical Sciences And Psychology
Lansing Community College
Lansing, MISkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Inventory Management
- Recruitment and hiring
- Sales expertise
- Store operations oversight
- Root Cause Analysis
- Financial operations management
Languages
Spanish
Professional Working
Italian
Professional Working
Portuguese
Professional Working
Timeline
Store Manager
Take 5 Oil Change
02.2022 - Current
Store Manager
CVS Pharmacy
04.2020 - 02.2022
General Manager
Red Lobster Restaurant
11.2019 - 04.2022
General Manager
Chili's Grill & Bar
11.2015 - 11.2019
General Manager
Applebee's Grill + Bar
11.2008 - 11.2015
No Degree - Mathematical Sciences And Psychology
Lansing Community College
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