Steven Cocco
Coral Springs
Summary
Dedicated and highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working independently and quickly mastering new skills. Proven expertise in customer service, operations management, and team leadership across multiple industries, including hospitality, automotive services, logistics, and military operations.
Overview
14
14
years of professional experience
Work History
Office Manager
Hobby Hub LLC
Miami
02.2024 - Current
- Manage daily office operations, ensuring efficiency and organization
- Handle inbound and outbound calls, emails, and customer inquiries
- Process sales orders and purchase orders with accuracy
- Coordinate with vendors and suppliers to maintain inventory levels
- Assist with customer service and resolve any order-related issues
Concierge
Key Parking Services
North Miami Beach
08.2023 - 10.2024
- Greet guests and provide information on hotel services, amenities, and local attractions
- Coordinate special guest requests, such as arranging flowers or champagne
- Assist with check-in/check-out, ensuring smooth guest experiences
- Handle inquiries via phone, email, and in-person interactions with professionalism
- Manage incoming guest packages, tracking and organizing deliveries
Assistant Manager
Affordable Auto & Truck Glass
Hialeah
09.2020 - 07.2023
- Developed and implemented operational strategies to enhance efficiency
- Supervised daily operations, scheduling, and task delegation
- Conducted employee performance reviews and provided mentorship
- Managed customer inquiries and complaints, ensuring high satisfaction
- Monitored inventory and coordinated supply orders
Order Selector
US Foods
Perth Amboy
09.2019 - 03.2020
- Operated forklifts and pallet jacks for efficient product movement
- Verified order accuracy before shipment
- Maintained organized stock and clean workspaces
- Adhered to strict safety protocols in warehouse operations
Forklift Operator
Custom Building Products Inc.
Perth Amboy
09.2018 - 11.2019
- Loaded and unloaded materials using forklifts
- Maintained inventory records and conducted safety inspections
- Ensured warehouse operations followed compliance standards
Sales Associate
Hose & Fittings ETC
Sacramento
05.2017 - 01.2018
- Assisted customers with product selection and provided expert knowledge
- Processed transactions and managed inventory levels
- Built relationships with customers to encourage repeat business
Inside Sales Representative
Colliflower
Miami Gardens
02.2016 - 04.2017
- Conducted outbound sales calls and upsold products
- Developed sales strategies to drive revenue growth
- Managed customer accounts and resolved inquiries efficiently
Infantry Squad Leader
United States Marine Corps
Jacksonville
11.2010 - 11.2013
- Led and trained infantry squads in tactical operations
- Conducted risk assessments and mission planning
- Provided mentorship, safety briefings, and emergency response planning
Education
Infantryman - Machine Gunner
School of Infantry
Jacksonville, NC03.2011
Timeline
Office Manager
Hobby Hub LLC
02.2024 - Current
Concierge
Key Parking Services
08.2023 - 10.2024
Assistant Manager
Affordable Auto & Truck Glass
09.2020 - 07.2023
Order Selector
US Foods
09.2019 - 03.2020
Forklift Operator
Custom Building Products Inc.
09.2018 - 11.2019
Sales Associate
Hose & Fittings ETC
05.2017 - 01.2018
Inside Sales Representative
Colliflower
02.2016 - 04.2017
Infantry Squad Leader
United States Marine Corps
11.2010 - 11.2013
Infantryman - Machine Gunner
School of Infantry