STEVEN CODY
ORACLE
Midland,MI
18
years of professional experience
Enterprise Renewals and Customer Success professional with 15+ years of experience helping technology organizations retain revenue, strengthen executive customer relationships, and drive cross-functional business outcomes. Nearly five years managing complex enterprise support renewals at Oracle, partnering with Sales, Finance, Legal, Procurement, and Customer Support to protect recurring revenue and resolve strategic customer challenges. MBA candidate recognized for executive communication, customer advocacy, process improvement, and leveraging AI to improve productivity and decision-making.
Work History
Enterprise Support Renewal Representative
4 Years 9 Months- Coordinated high-value quarterly renewal portfolios exceeding $1M in recurring revenue through proactive risk identification, customer engagement, and strategic renewal planning.
- Managed complex enterprise support renewals while partnering with Sales, Finance, Procurement, Legal, Support, and executive stakeholders to protect recurring revenue and strengthen long-term customer relationships.
- Served as a trusted cross-functional partner, driving alignment across internal organizations to resolve renewal obstacles and deliver on customer commitments.
- Reviewed contract exceptions to advocate for customer needs while aligning with Oracle business objectives.
- Enhanced renewal workflows through process improvements and knowledge sharing across organization, streamlining operations.
- Improved renewal workflows through process enhancements and knowledge sharing across the organization.
- Established credibility with enterprise customers by navigating complex negotiations, ensuring high levels of customer satisfaction.
Senior Technical Advisor / Apple Solutions Consultant
8 Years- Ranked Top 1% nationally for three years and Top 5% for six of eight years.
- Delivered executive-level customer experiences by resolving complex technical and business issues, enhancing client relationships.
- Supported consultative sales conversations, fostering customer satisfaction and loyalty over the long term.
Senior Specialist, Tech Care
4 Years 11 Months- Delivered technical troubleshooting and customer support for wireless services and devices.
- Trained and supported 50+ team members in call center, enhancing overall service quality.
- Managed escalated customer concerns, ensuring adherence to performance standards.
- Guided customers through software setup and troubleshooting on multiple platforms, improving user satisfaction.
Education
MBA Candidate
Expected Completion: 2027
Bachelor of Arts - Psychology
Skills
On-Premise
PaaS/SaaS Renewal Management
Revenue Retention
Contract Negotiation
CRM & Analytics
Process Improvement
Generative AI adoption
Cross-Functional Leadership
Executive Presentations
Problem Resolution
Customer Advocacy
Training Delivery
Customer relations
Goal-oriented mindset
Timeline
Enterprise Support Renewal Representative
ORACLE
07.2021 - 04.2026Read More
Senior Technical Advisor / Apple Solutions Consultant
APPLE
07.2013 - 07.2021Read More
Senior Specialist, Tech Care
T-MOBILE
08.2008 - 07.2013Read More
Western Governors University
MBA Candidate
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University of Colorado
Bachelor of Arts from Psychology
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