Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Hi, I’m
Steven Cohen Melo
Fort Lauderdale,FL
Summary
Overview
3
years of professional experience
Work History
H&MPlantation, FL
Assistant Store Manager
04.2024 - 07.2025
Job overview
- Developed and executed merchandising plans to optimize product visibility and drive sales.
- Analyzed sales data and trends to identify opportunities for improvement and implemented action plans.
- Created employee schedules to ensure coverage during peak business hours while controlling labor costs.
- Collaborated with the visual merchandising team to execute promotional campaigns.
- Conducted performance evaluations for team members, providing constructive feedback for growth and development.
- Mentored trainee managers within the department, providing guidance on leadership skills and operations management.
- Analyzed sales data to identify top-performing products and adjusted the sales floor layout to maximize sales.
H&MPlantation, FL
Department Supervisor
02.2023 - 04.2024
Job overview
- Managed a team of 14 retail associates, providing guidance and support to ensure excellent customer service.
- Resolved customer complaints or issues promptly, ensuring high levels of customer satisfaction.
- Trained staff on product knowledge, ensuring they were equipped to provide accurate information and recommendations to customers.
H&MFort Lauderdale, FL
Visual Merchandiser
11.2022 - 02.2023
Job overview
- Utilized knowledge of current fashion trends to create aesthetically pleasing product presentations.
- Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal products.
- Developed solutions for maximizing limited space while maintaining an organized and aesthetically pleasing layout.
- Trained store staff on visual merchandising techniques, to ensure consistent results throughout the departments.
H&MPlantation, FL
Sales Associate
06.2022 - 02.2023
Job overview
- Built and maintained strong relationships with customers, resulting in repeat business.
- Maintained a clean and organized work environment to enhance the shopping experience for customers.
- Demonstrated excellent time management skills by being able to multitask during peak hours.
Education
FAUBoca Raton, FL
Bachelor of Business Marketing from University
06-2027
University Overview
Broward CollegeDavie, FL
Associate of Arts from Business Marketing
06-2025
University Overview
South Broward High
High School Diploma
05-2021
University Overview
Skills
- Team Leadership
- Team Management
- Operations Management
- Customer Service
- Problem-Solving
- Training and Mentoring
- Work Planning
- Merchandising
- Data Analyzation
- Tech Savvy
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Store Manager
H&M
04.2024 - 07.2025
Department Supervisor
H&M
02.2023 - 04.2024
Visual Merchandiser
H&M
11.2022 - 02.2023
Sales Associate
H&M
06.2022 - 02.2023
FAU
Bachelor of Business Marketing from University
Broward College
Associate of Arts from Business Marketing
South Broward High
High School Diploma