STEVEN CONTRERAS

Supervising daily operations, leading and supporting employees, ensuring company policies and procedures are followed, resolving workplace issues, scheduling staff, monitoring productivity, and maintaining a positive work environment. My responsibilities include communicating goals and expectations, providing training and feedback, and ensuring customer service and business objectives are consistently met.

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Tracked store inventories and replenished products according to demand.
• Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
• Handled employee discipline and termination according to company policies.
• Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.

• Count registers & safe Open & Close Store
• Clean & Filter the fryers Assign & oversee cleaning duties
• Order taking & cashing out customers for front counter & Drive Thru
• Count Inventory Food Delivery Order & Check in Daily Temperature Log & Paperwork
• Clean Store Restock
• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

• Trained and supervised new staff members.
• Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
• Addressed customer complaints and resolved conflicts.
• Maintained a safe work environment by enforcing company policies and procedures.
• Established and maintained positive and professional employee relationships.
• Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
• Prepared and submitted daily reports to management.
• Reported equipment repair and employee training needs to managers.
• Enforced safety and sanitation regulations.
• Inspected completed work to verify conformance with quality standards.

• Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
• Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
• Coordinated with other crew members to complete assigned tasks quickly and effectively.
• Cross-trained in multiple positions within the store as needed.
• Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
• Completed all store opening and closing procedures.
• Memorized food and drink recipes to prepare orders with speed and accuracy.
• Restocked shelves with merchandise throughout shift.
• Followed health department regulations for handling food products properly.

• Accurately recorded counts of stock received and placed into storage or onto the sales floor.
• Utilized inventory management systems to track stock levels and replenish items as needed.
• Worked closely with supervisors to ensure that all store policies were followed correctly.
• Provided friendly customer service by answering questions and helping customers locate items in the store.
• Collaborated with team members to complete restocking projects within tight deadlines.
• Maintained cleanliness of store aisles, shelves, and displays while stocking items.
• Operated equipment such as forklifts.

• Calculated labor and equipment requirements and production specifications, used standard formulas.
• Enforced preventive maintenance schedule for department equipment.
• Read and analyzed charts and work orders to define job requirements.
• Coordinated workflows and evaluated individual performance to optimize resources.
• Inspected materials, products, and equipment to detect defects and malfunctions.
• Trained team members in equipment operation and proper use of PPE.
• Inspected completed work to verify conformance with quality standards.
• Enforced safety and sanitation regulations.

• Pre-cooked bacon to prepare for later use. Required for specific food items being prepared.
• Read food order slips and received verbal instructions as to food required by patron and prepared and cooked food according to instructions.
• Ensured that all ingredients used were fresh prior to cooking them.
• Prepared and served beverages, such as coffee, and fountain drinks.
• Operated large-volume cooking equipment, such as grills, deep-fat fryers and griddles.
• Cooked exact number of items ordered by each customer, working on several different orders simultaneously.
• Took food and drink orders and received payment from customers.
• Maintained sanitation, health, and safety standards in work areas.
• Washed, cut and prepared foods designated for cooking.