Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Steven Conway

Paradise,CA

Summary

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Senior Manager

Concord Tow World
Concord, CA
11.1989 - 02.2024
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 40+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Provided exceptional customer service to ensure customer satisfaction.

Tow Truck Driver

Concord Tow World
Concord, CA
11.1989 - 03.2024
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Maintained accurate records of all towing activities.
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Inspected tow trucks before and after use for mechanical issues or damage.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Provided courteous customer service at all times by being friendly, helpful, and professional.
  • Drove a variety of tow trucks depending on the size and weight of the load being towed.

Education

Welding

Los Medanos College
Pittsburg, CA
01-2008

GED -

Mount Diablo High School
Concord, CA
01-1984

Skills

  • Partnership Development
  • Data Analytics
  • Business Performance Management
  • Resource Allocation
  • Operations Management

Certification

  • Forklift Certified
  • Commercial Class A license Endorsements- double, triple, tanker

References

References available upon request.

Timeline

Senior Manager

Concord Tow World
11.1989 - 02.2024

Tow Truck Driver

Concord Tow World
11.1989 - 03.2024

Welding

Los Medanos College

GED -

Mount Diablo High School

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Steven Conway