Steven Cook McNab
Conroe,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
IT Consultant/Sales
ConsultingXperts
Houston, TX
01.2020 - 07.2025
- Delivered technical support to clients across Texas, enhancing service reliability.
- Installed Ethernet cables in new and existing buildings to improve connectivity.
- Conducted monthly maintenance on company equipment to ensure optimal performance.
- Configured new equipment according to individual roles for tailored functionality.
- Provided on-site assistance monthly to strengthen customer relationships.
- Recommended and purchased equipment aligned with clients' specific needs.
- Troubleshot technical and electronic issues promptly to minimize downtime.
Life Guard/ Meet Operations/ Aquatic Specialist 3
CISD Natatorium
Conroe, TX
06.2015 - 01.2020
- Ensured swimmer safety through constant supervision and vigilance.
- Maintained effective crowd control using clear and concise communication.
- Operated swim meet equipment to facilitate smooth events.
- Demonstrated calmness in high-stakes situations, enhancing decision-making.
- Applied extensive knowledge of pool chemicals and proper ratios.
- Exhibited strong teamwork skills to promote collaboration among staff.
- Executed mass communication strategies to inform attendees effectively.
- Managed ticket sales and sold swim equipment during events, maximizing revenue.
Pool Cleaner/ Sales Representative
PoolKnights
Houston, TX
07.2019 - 12.2019
- Maintained pool quality through regular cleaning and chemical balancing.
- Executed sales of pool equipment while ensuring customer satisfaction.
- Purchased and stocked pool chemicals to meet inventory needs.
- Troubleshot and repaired malfunctioning pool equipment efficiently.
Team Lead/ Ellis Lifeguard
Wet N' Wild Splash Town
Spring, TX
04.2014 - 09.2016
- Managed recreational areas including slide tops, slide flumes, and large bodies of water.
- Maintained clear records of lifeguard positions for efficient operations.
- Handled emergencies until supervision or EMS arrived on site.
- Examined injured individuals and provided first aid using trained techniques.
- Participated in weekly meetings to reinforce skills and ensure adherence to safety protocols.
- Supported the sales team in selling tickets, merchandise, and consumables.
Education
Associates of Science -
Lone Star Community College
12.2025
Skills
- Technical support and troubleshooting
- Equipment maintenance and repair
- Problem resolution strategies
- Needs assessment and analysis
- IT consulting services
- Emergency radio communication skills
- Customer service excellence
- Effective communication skills
- Adaptability in fast-paced environments
Timeline
IT Consultant/Sales
ConsultingXperts
01.2020 - 07.2025
Pool Cleaner/ Sales Representative
PoolKnights
07.2019 - 12.2019
Life Guard/ Meet Operations/ Aquatic Specialist 3
CISD Natatorium
06.2015 - 01.2020
Team Lead/ Ellis Lifeguard
Wet N' Wild Splash Town
04.2014 - 09.2016
Associates of Science -
Lone Star Community College
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