Steven Cooper
UT
Summary
Program Manager with 10+ years of experience leading cross-functional software and product initiatives in consumer technology environments. Proven ability to drive end-to-end delivery of complex programs by aligning product, engineering, and operations teams. Known for building clarity in fast-paced environments, managing dependencies at scale, and delivering customer-facing solutions through strong execution, communication, and risk management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager (Program-Focused)
Vivint Smart Home
Provo, UT
10.2023 - Current
- Program Ownership & Delivery - Lead cross-functional software and product programs across Product, Engineering, Marketing, and Operations - Own program planning, timelines, and execution, aligning stakeholders on scope, priorities, and milestones - Manage cross-team dependencies across multiple concurrent initiatives to reduce delivery risk
- Execution & Operations - Drive Agile execution through sprint planning, backlog prioritization, and release coordination - Partner with Engineering and Product to define Level of Effort (LOE), tradeoffs, and delivery strategies - Build and maintain dashboards to track velocity, progress, and delivery health
- Communication & Risk Management - Deliver weekly and monthly executive updates outlining progress, risks, and resource needs - Identify and mitigate risks through structured frameworks and proactive planning - Act as central point of accountability for program delivery across stakeholders
- Impact - Improved delivery visibility through standardized reporting and dashboards - Increased execution efficiency through scalable intake and prioritization processes
Business Owner / Operator
Lacey Bakes
Nephi, UT
04.2023 - Current
- Oversee full business operations including budgeting, marketing, and customer experience
- Manage vendor relationships, inventory, and financial planning
- Develop and execute growth strategies to increase revenue and retention
UX Researcher / Designer
LifeVantage
Remote
03.2022 - 03.2023
- Collaborated with Product and Engineering teams to design user-centered digital experiences
- Translated stakeholder requirements into user flows, wireframes, and prototypes
- Conducted user research to inform product decisions and improve usability
Product Manager
Aptive Environmental
Provo, UT
10.2021 - 03.2022
- Partnered with Engineering to deliver software products and features to market
- Owned roadmap execution and release coordination across teams
- Defined product requirements and prioritized backlog to meet business goals
Project Manager
InfoTrax Systems
Provo, UT
04.2013 - 10.2021
- Managed a portfolio of 20+ concurrent programs and projects across cross-functional teams
- Delivered enterprise-level software solutions balancing scope, schedule, and priorities
- Established tracking and reporting systems for progress, risks, and dependencies
- Led Agile ceremonies including sprint planning, backlog refinement, and retrospectives
- Maintained strong client relationships and ensured high satisfaction
Tier II Technical Support Specialist
CSS Corp (Nest Thermostat)
Sandy, UT
08.2011 - 04.2013
- Resolved complex technical issues with high success rate
- Delivered support for connected home devices
- Promoted to specialized team handling high-priority clients
Education
Bachelor of Science - Business
University of Utah
Skills
- Program Leadership: Program & Portfolio Management
- Cross-Functional Leadership
- Stakeholder Alignment
- Execution: Agile / Scrum / Kanban
- Roadmapping
- Release Planning
- Software Delivery Lifecycle
- Operations: Risk & Dependency Management
- Process Optimization
- Data-Driven Decision Making
- Tools: Jira
- Asana
- Confluence
- Smartsheets
- Excel
Certification
- Certified Scrum Product Owner (CSPO)
- UX/UI Design Certification — University of Utah
- CAPM (PMP)
Timeline
Project Manager (Program-Focused)
Vivint Smart Home
10.2023 - Current
Business Owner / Operator
Lacey Bakes
04.2023 - Current
UX Researcher / Designer
LifeVantage
03.2022 - 03.2023
Product Manager
Aptive Environmental
10.2021 - 03.2022
Project Manager
InfoTrax Systems
04.2013 - 10.2021
Tier II Technical Support Specialist
CSS Corp (Nest Thermostat)
08.2011 - 04.2013
Bachelor of Science - Business
University of Utah