Steven Craig
Buena Vista Country Club
JOHNS ISLAND,South Carolina
37
years of professional experience
Dynamic golf shop professional with a proven track record in delivering exceptional customer service. Skilled in relationship building and optimizing player experiences. Committed to creating a welcoming atmosphere that enhances guest satisfaction.
Work History
Golf Shop /Starter
1 Year 11 Months- Provided excellent customer service to members and guests, ensuring a welcoming atmosphere.
- Managed tee time schedules to optimize player flow and enhance customer experience.
- Enhanced golfer experience by providing timely and efficient starter services.
- Provided information on course conditions, rules, and local guidelines to enhance guest knowledge.
- Operated point-of-sale systems efficiently for transactions and member account processing.
- Maintained smooth golf course operations by efficiently managing tee times and group pairings.
- Developed strong relationships with regular patrons, fostering a welcoming community atmosphere.
- Supported pro shop operations, providing excellent customer service to guests and members alike.
Golf Cart Attendant
7 Months- Provided exceptional service to golfers, ensuring timely availability of golf carts.
- Conducted routine inspections on golf carts, ensuring safe and reliable performance for users.
- Managed traffic flow in cart staging area, improving efficiency and overall customer experience.
- Prepared golf carts daily by stocking essential items like pencils, tees, scorecards, and towels for golfers.
- Conducted routine inspections on golf carts to ensure optimal performance.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Used picker to recover range balls.
Electronics Engineer
32 Years 10 Months- Conducted thorough testing and validation of Air Traffic Control Computer Systems in compliance with FAA regulations.
- Developed maintenance and certification manuals for technicians and staff on Air Traffic computer systems in compliance with FAA standards.
- Led national field support teams in the support and maintenance of En Route Air Traffic Control Computer Systems.
- Provided team members and leadership with documentation such as test results, system design specifications and status reports.
- Mentored engineers and provided guidance on best practices in electronics troubleshooting, leading to improved team performance and project success rates.
Education
Bachelor of Science - Electrical Electronics Engineering
Skills
Tee time management
Customer engagement
Sales and negotiation
Problem solving
Teamwork and cooperation
Leadership qualities
Timeline
Golf Shop /Starter
Buena Vista Country Club
03.2024 - 02.2026Read More
Golf Cart Attendant
Running Deer Golf Club
03.2023 - 10.2023Read More
Electronics Engineer
DOT/ Federal Aviation Administration
07.1989 - 05.2022Read More
Old Dominion University
Bachelor of Science from Electrical Electronics Engineering
Read More