STEVEN DANNA
Ballston Spa,NY
Summary
Dependable professional with extensive experience in customer service and cash handling within fast-paced environments. Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail. Seeking a full-time position that offers opportunities for long-term growth and development.
Overview
9
9
years of professional experience
Work History
Shop Associate
STEWART'S SHOPS
Ballston Spa, NY
07.2026 - Current
- Delivered professional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Processed cash and credit transactions accurately with POS systems, ensuring smooth transaction flow.
- Stocked merchandise and organized displays and work areas to create inviting shopping experience.
- Follow company policies, procedures, and safety standards.
- Work independently while contributing effectively to a team.
Server
MORTON'S THE STEAKHOUSE
Saratoga Springs, NY
03.2021 - 06.2026
- Delivered exceptional customer service while effectively managing multiple priorities.
- Coordinated and expedited food orders while maintaining accuracy and attention to detail.
- Trained and supported new staff, offering constructive feedback that enhanced service quality.
- Handled cash and credit transactions accurately.
- Managed reservations for events and dining, special events, and banquets.
- Communicated effectively with management, coworkers, and customers.
- Demonstrated reliability through five years of consistent employment in high-volume professional environment.
Bus Person
DELMONICO'S STEAKHOUSE
Clifton Park, NY
06.2020 - 03.2021
- Facilitated positive guest interactions to elevate dining experience and satisfaction.
- Collaborated with servers and bartenders to streamline high-volume restaurant operations.
- Maintained cleanliness and organization of dining areas, ensuring hygiene standards and efficient workflow.
- Maintained cleanliness and organization of dining areas to ensure professionalism.
Cafe Service
PANERA BREAD
Saratoga Springs, NY
10.2019 - 06.2020
- Supported customers and team members in fast-paced environment to ensure smooth operations.
- Processed customer orders and collaborated on food preparation to enhance service efficiency.
- Restocked supplies and organized work area to facilitate seamless service delivery.
Bus Person
1863 CLUB, SARATOGA RACE COURSE
Saratoga Springs, NY
07.2019 - 09.2019
- Assisted restaurant staff during busy shifts to enhance service quality. and ensured guest satisfaction during high-volume events.
- Kept dining areas clean, organized, and well-stocked to enhance guest experience.
- Cleared tables promptly to maintain cleanliness and efficient service flow.
- Assisted servers by delivering food and beverages to guests.
- Set up dining areas according to restaurant standards and guest preferences.
Bus Person
PRIME AT SARATOGA NATIONAL GOLF CLUB
Saratoga Springs, NY
09.2018 - 06.2019
- Coordinated dining room and banquet activities to ensure smooth operations.
- Supported guests while keeping service areas clean and organized for optimal dining experience.
- Assisted servers by clearing and resetting tables efficiently.
- Maintained cleanliness in dining and kitchen areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
Dishwasher
NOVE RESTAURANT
Wilton, NY
02.2018 - 08.2018
- Ensured cleanliness and organization of kitchen and dining areas to support efficient restaurant operations.
- Supported food preparation and streamlined general restaurant operations to enhance service delivery.
- Maintained cleanliness of dishes, utensils, and kitchen equipment.
- Operated dishwashing machinery safely and efficiently.
- Organized and sorted clean dishes for easy access by staff.
Education
High School Diploma -
SCHUYLERVILLE HIGH SCHOOL
Schuylerville, NY01-2019
College Coursework -
SUNY ADIRONDACK COMMUNITY COLLEGE
Queensbury, NYSkills
- Customer Service
- POS systems
- Cash handling
- Reservation Management
- Inventory & Stocking
- Data Entry
- Organizational skills
- Time Management
- Employee training
- Microsoft Excel
- Microsoft Word
- Problem Solving
Timeline
Shop Associate
STEWART'S SHOPS
07.2026 - Current
Server
MORTON'S THE STEAKHOUSE
03.2021 - 06.2026
Bus Person
DELMONICO'S STEAKHOUSE
06.2020 - 03.2021
Cafe Service
PANERA BREAD
10.2019 - 06.2020
Bus Person
1863 CLUB, SARATOGA RACE COURSE
07.2019 - 09.2019
Bus Person
PRIME AT SARATOGA NATIONAL GOLF CLUB
09.2018 - 06.2019
Dishwasher
NOVE RESTAURANT
02.2018 - 08.2018
High School Diploma -
SCHUYLERVILLE HIGH SCHOOL
College Coursework -
SUNY ADIRONDACK COMMUNITY COLLEGE