Summary
Work History
Education
Skills
Timeline
Certificationsandawards
Overview
Technologysummary
CustomerServiceRepresentative
Steven Darden

Steven Darden

IT Support Professional
Colorado Springs,CO

Summary

IT professional with leadership, operational skills and technical skills. Results oriented approach to managing IT systems and networks. Background in logistics, customer service and communication. Experience in malware detection, computer diagnostics and network troubleshooting. Skilled in network troubleshooting, windows server, cloud computing and multiple operating systems.

Work History

CDL Driver

Holcim
  • Inspected machinery to comply with regulations and proper procedures, and resolved issues as needed
  • Attended trainings to gain knowledge and increase skills for more efficient work
  • Managed routes efficiently and delivered materials on time following a strict schedule and safety standards
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Operated with safety and skill to avoid accidents and delays.

Senior Food Operations Manager

US Army
07.1991 - 06.2015
  • Led shifts and interacted with guests and obtained feedback to provide quality customer service
  • Managed an inventory to ensure all products were in stock
  • Followed safety protocols by maintaining a clean and organized work environment
  • Provided guidance by demonstrating new techniques and methods
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Technical Diploma - Information Technology Security & Administration

MyComputerCareer
01.2024

Associates of Art - Culinary Arts

Pikes Peak Community College

Skills

  • System Troubleshooting
  • Software Installation
  • Customer Service
  • Troubleshooting
  • Tech support
  • Culinary Arts

Timeline

Senior Food Operations Manager

US Army
07.1991 - 06.2015

CDL Driver

Holcim

Technical Diploma - Information Technology Security & Administration

MyComputerCareer

Associates of Art - Culinary Arts

Pikes Peak Community College

Certificationsandawards

  • Army Commendation Medal (x7)
  • Army Achievement Medal (x14)
  • Presidential Unit Citation Award
  • Joint Meritorious Unit Award
  • Driver Badge (Wheel)

Overview

1
1

23 Years of military service.

2
2

9 Years dedication and team building with Sodexo

Technologysummary

Windows 7, Windows 8, Windows 10, Mac OS X, iOS, DNS, DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, Intrusion Detection System, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors, Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing
Steven DardenIT Support Professional