Steven Del Selva
Cranston,RI
Summary
Dynamic Senior Technician with a proven track record at National Seating and Mobility, excelling in technical troubleshooting and customer service. Recognized for mentoring junior staff and enhancing operational efficiency through advanced repair techniques. Committed to safety compliance, consistently exceeding client expectations while ensuring seamless system installations and upgrades.
Overview
12
12
years of professional experience
Work History
Senior Technician
National Seating and Mobility
06.2019 - Current
- Monitored and enforced safety measures to mitigate hazards.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Ensured accurate inventory management through meticulous tracking of materials used during assembly processes.
Service Technician
Sizewise Incorporated
01.2013 - 06.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
High School Diploma -
Cranston High School West
Cranston, RI06-1981
Skills
- Customer Service Expertise
- Technical Troubleshooting Expertise
- Electrical System Maintenance
- System Setup Expertise
- Technical Troubleshooting
- Safety Compliance
- Troubleshooting and resolution
- Advanced repair techniques
Accomplishments
Warehouse management, assembly coordinator for all new equipment, inventory control, annually, quarterly. Two time technician of the month. Safety and compliance training.
Timeline
Senior Technician
National Seating and Mobility
06.2019 - Current
Service Technician
Sizewise Incorporated
01.2013 - 06.2019
High School Diploma -
Cranston High School West
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