Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donovan Lefler

Lake Forest,IL

Summary

Detail-oriented Senior Service Field Technician with a proven track record of resolving complex problems through expert analysis and diagnosis. Demonstrates comprehensive knowledge of industry standards, ensuring adherence to operating procedures while maintaining a disciplined, safe working environment. Consistently recognized for accuracy and commitment to operational excellence.

Overview

47
47
years of professional experience

Work History

Senior Field Service Technician

Vyaire Medical Inc.
Mettawa, IL
10.2020 - 11.2024
  • Handled emergency service requests from clients swiftly.
  • Addressed customer issues related to product performance professionally.
  • Demonstrated equipment functions to customers.
  • Completed yearly and preventative maintenance of systems.
  • Carried out on-site system installations.
  • Completed detailed service reports outlining work done.
  • Delivered technical assistance through phone and email.
  • Dismantled malfunctioning equipment for component repair.
  • Calibrated functional parts of control instruments to meet specifications.

Field Service Engineer

G E Medical Equipment
Chicago, IL
11.1990 - 06.2020
  • Employed advanced diagnostic tools including logic analyzers for problem analysis.
  • Implemented system upgrades per manufacturer guidelines.
  • Generated comprehensive records of customer site services.
  • Performed inventory record management for spare parts utilized in service calls.
  • Addressed customer inquiries swiftly through phone or email.
  • Cultivated strong rapport with customers through engaging communication.
  • Worked in tandem with the Sales, Support, and Engineering teams.
  • Maintained adherence to relevant policies, regulations, and standards.
  • Delivered on-site services.

Field Service Engineer

U S Navy
Brunswick, ME
12.1977 - 05.1990
  • Performed system tests to verify hardware component functionality.
  • Designed preventive measures to minimize equipment downtime.
  • Utilized advanced diagnostic tools for problem analysis.
  • Tested newly repaired machinery to ensure proper functionality.
  • Resolved malfunctions to optimize equipment performance.
  • Completed work orders, repair logs and maintenance plans to document comprehensive task execution.
  • Replaced faulty parts to ensure proper functionality.

Education

Associate of Science - Biomedical Engineering

Fitzsions Army Medical Center
Aurora, CO
05-1980

Skills

  • Proficient in Component Evaluation
  • Technical Diagnostics Expertise
  • Technical Issue Resolution
  • Troubleshooting and repair
  • System Installation
  • Equipment Oversight
  • Task Coordination
  • Customer Service Expertise
  • Workflow management

References

References available upon request.

Timeline

Senior Field Service Technician

Vyaire Medical Inc.
10.2020 - 11.2024

Field Service Engineer

G E Medical Equipment
11.1990 - 06.2020

Field Service Engineer

U S Navy
12.1977 - 05.1990

Associate of Science - Biomedical Engineering

Fitzsions Army Medical Center

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Donovan Lefler