Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Dickey

Beverly,MA

Summary

Capable retail manager with solid background in team management, recruiting and training effective for maximizing business sales performance. Collaborative and hardworking with excellent planning, problem-solving and organizational skills. Industrious sales management professional with over 8 years of management experience and enterprising approach to expanding territories, enhancing efficiency and streamlining processes. Focused on strengthening customer retention with service-oriented strategies. Exceptional history of success in developing and deepening sales channels.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

EFollett
Danvers, MA
11.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.

Assistant Manager/Sales

Beverly Bootstraps
Beverly, MA
01.2021 - 09.2023
  • Overseeing the daily tasks of the store including hiring/terminations, scheduling, payroll training new hires, cash handling, bank runs and inventory, opening and closing the store, counting and closing out tills, daily maintenance and overseeing a staff of 20+ employees.
  • Responded promptly to customer inquiries or complaints.
  • Developed and implemented sales strategies to increase customer base.
  • Resolved conflicts between customers and staff in a timely manner.
  • Monitored inventory levels to ensure availability of products for customers.
  • Enforced safety regulations within the store environment.
  • Provided prompt resolution of customer complaints.
  • Implemented training programs for new hires.

Recovery Specialist

Recovery Centers of America
Danvers, MA
10.2020 - 12.2020
  • Overseeing the daily routine of clients, including keeping clients on schedule, running groups, and making hourly rounds.

General Manager

Dairy Queen
Beverly, MA
05.2015 - 12.2019
  • Overseeing the daily tasks of the store including hiring/terminations, scheduling, payroll training new hires, cash handling, bank runs and inventory, opening and closing the store, counting and closing out tills, daily maintenance and overseeing a staff of 20+ employees.

Assistant Manager

Yogibo
Peabody, MA
02.2015 - 05.2015
  • Overseeing the daily tasks of the store including training new hires, cash handling, bank runs and inventory.

Education

Recovery coach certification -

Center for addiction recovery training/ north shore community college
06.2021

High school diploma -

Danvers High School
06.2015

Skills

  • Crisis Intervention
  • Individual / Group Counseling
  • Intake Experience
  • Sales Presentations
  • Social Media Marketing
  • Action Planning
  • Team Building and Development
  • KPI Monitoring
  • Data Reporting
  • Sales Team Evaluations
  • Lead Development Abilities
  • Team Management
  • Strong Leadership
  • Staff Management
  • Sales Goals
  • Database Management
  • Sales Coaching

Certification

  • CPR Certification
  • First Aid Certification

Timeline

Store Manager

EFollett
11.2023 - Current

Assistant Manager/Sales

Beverly Bootstraps
01.2021 - 09.2023

Recovery Specialist

Recovery Centers of America
10.2020 - 12.2020

General Manager

Dairy Queen
05.2015 - 12.2019

Assistant Manager

Yogibo
02.2015 - 05.2015

Recovery coach certification -

Center for addiction recovery training/ north shore community college

High school diploma -

Danvers High School

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Steven Dickey