Steven Doty Jr.
Kent,WA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at McMenamins. Proven ability to enhance guest engagement and ensure order accuracy in high-volume settings. Recognized for maintaining cleanliness standards and fostering team collaboration to achieve outstanding dining experiences.
Overview
11
11
years of professional experience
Work History
Roofer
DHT Construction
Tacoma, WA
10.2024 - Current
- Installed roofing materials, ensuring proper alignment and adherence to safety standards.
- Assisted in the removal of old roofs, utilizing appropriate equipment and techniques.
- Conducted routine inspections of roofing systems for damage or wear.
- Collaborated with team members to achieve project deadlines and quality standards.
- Maintained tools and equipment, ensuring readiness for daily tasks.
- Followed safety protocols to minimize risks on job sites consistently.
Server/Bartender
McMenamins
Seattle, WA
01.2017 - 03.2020
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Took orders accurately and efficiently, managing multiple tables simultaneously during peak hours.
- Collaborated with kitchen staff to facilitate timely food delivery for an enhanced dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu offerings and service protocols to improve team performance.
- Suggested menu items based on customer preferences, enhancing overall sales and guest enjoyment.
- Handled cash transactions accurately, ensuring proper end-of-shift cash reconciliation processes.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Applebee's Grill + Bar
Detroit, MI
11.2014 - 01.2017
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Took orders accurately and efficiently, managing multiple tables simultaneously during peak hours.
- Collaborated with kitchen staff to facilitate timely food delivery for an enhanced dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu offerings and service protocols to improve team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma - General Studies
Tustin High School
Tustin, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
Timeline
Roofer
DHT Construction
10.2024 - Current
Server/Bartender
McMenamins
01.2017 - 03.2020
Server/Bartender
Applebee's Grill + Bar
11.2014 - 01.2017
High School Diploma - General Studies
Tustin High School