Steven Doty Jr.
Kent,WA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at McMenamins. Proven ability to enhance guest engagement and ensure order accuracy in high-volume settings. Recognized for maintaining cleanliness standards and fostering team collaboration to achieve outstanding dining experiences.
Overview
11
11
years of professional experience
Work History
Roofer
DHT Construction
10.2024 - Current
- Installed roofing materials, ensuring proper alignment and adherence to safety standards.
- Assisted in the removal of old roofs, utilizing appropriate equipment and techniques.
- Conducted routine inspections of roofing systems for damage or wear.
- Collaborated with team members to achieve project deadlines and quality standards.
- Maintained tools and equipment, ensuring readiness for daily tasks.
- Followed safety protocols to minimize risks on job sites consistently.
Server/Bartender
McMenamins
01.2017 - 03.2020
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Took orders accurately and efficiently, managing multiple tables simultaneously during peak hours.
- Collaborated with kitchen staff to facilitate timely food delivery for an enhanced dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu offerings and service protocols to improve team performance.
- Suggested menu items based on customer preferences, enhancing overall sales and guest enjoyment.
- Handled cash transactions accurately, ensuring proper end-of-shift cash reconciliation processes.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Applebee's Grill + Bar
11.2014 - 01.2017
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Took orders accurately and efficiently, managing multiple tables simultaneously during peak hours.
- Collaborated with kitchen staff to facilitate timely food delivery for an enhanced dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu offerings and service protocols to improve team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma - General Studies
Tustin High School
Tustin, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
Timeline
Roofer
DHT Construction
10.2024 - Current
Server/Bartender
McMenamins
01.2017 - 03.2020
Server/Bartender
Applebee's Grill + Bar
11.2014 - 01.2017
High School Diploma - General Studies
Tustin High School