Jose Ramirez
Apopka,US
Summary
Dynamic professional with over 8 years of experience in customer service, leadership, and effective communication. Demonstrates strong multitasking and time management skills, excelling in fast-paced environments to deliver exceptional service and improve operational efficiency. Passionate about incorporating a collaborative and supportive work environment, enhancing customer satisfaction, and driving business growth.
Overview
9
9
years of professional experience
Work History
Roofer
Kd Construction & Consulting
01.2025 - Current
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
Store Associate
Hobby Lobby
09.2024 - 01.2025
- Greet customers warmly, assist with product inquiries, and maintain store organization
- Collaborate with team to create inviting displays, boosting sales
- Guide customers through store layout, offering personalized recommendations
- Resolve customer concerns promptly, enhancing satisfaction and loyalty
- Participate in team meetings, contributing ideas for store improvements
- Assist in training new associates, fostering a supportive work environment
FOH/BOH member
Amor Y Chile
03.2022 - 03.2024
- Elevate customer experience through personalized product guidance
- Craft engaging displays, driving sales and enhancing store aesthetics
- Resolve customer concerns with empathy and efficiency, strengthening brand reputation
- Adapt to diverse customer needs, providing tailored assistance
PTA
360 Physical Medicine
06.2021 - 08.2024
- Facilitate patient recovery with tailored exercises and therapies, ensuring effective outcomes
- Document daily activities and support administrative tasks to streamline clinic operations
- Implemented targeted physical therapy interventions, leading to accelerated patient recovery times and improved mobility outcomes
- Fostered seamless communication between doctors and patients, ensuring clear treatment plans and optimal care coordination
- Provided empathetic support and motivation to patients, enhancing their engagement in rehabilitation programs and overall recovery experience
RESTORATION TECHNICIAN/ FRONT DESK ASSOCIATE/ INSTALLER
BUDGET FLOORING & SUPPLIES LLC
10.2020 - 02.2021
- Supported company launch, enhancing project efficiency and client satisfaction
- Managed diverse flooring projects, ensuring timely and quality completion
- Built strong client relationships, increasing repeat business and referrals
- Optimized job scheduling, improving time management across multiple sites
- Engaged in client outreach, boosting service visibility and lead conversion
- Executed multi-faceted flooring projects, including carpet cleaning and installation, demonstrating versatility and meticulous attention to detail
- Accurately documented job details for precise invoicing and client transparency
- Managed time effectively in a dynamic environment, enhancing productivity
- Communicated with leasing agents and homeowners for seamless project scheduling
- Facilitated strong relationships with clients, ensuring satisfaction and repeat business
SEVER/ BARTENDER/ BANQUET SERVER
ST IVES COUNTRY CLUB
04.2018 - 07.2020
- Managed bar inventory and orders, ensuring timely restocking and efficient supply management
- Coordinated diverse social events, enhancing guest satisfaction and venue reputation
- Maintained cleanliness, ensuring a welcoming environment for members and guests
- Supported servers with prompt specialty drink preparation, improving service speed
- Adapted to varying event schedules, demonstrating flexibility and strong multitasking skills
FOOD RUNNER/SERVER/BARTENDER
CINCO MEXICAN CANTINA
04.2017 - 03.2018
- Efficient service by maintaining a clean, stocked environment, enhancing guest satisfaction
- Listened to guest needs, swiftly prepared drinks, promoted to server and bartender roles
- Collaborated with team to deliver memorable experiences, effectively managed After Five lounge
- Excelled in multiple roles, advancing from food runner to server and bartender, while ensuring exceptional guest experiences and efficient operations
COOK/ BACK OF HOUSE WORKER
HIBACHI SAN/ PANDA EXPRESS
04.2016 - 05.2017
- Managed After Five cocktail lounge inventory, maintaining optimal stock levels and preparation standards
- Prepared kitchen stations for efficient daily operations, enhancing workflow
- Adapted to high-pressure environments, maintaining quality and efficiency
- Advanced from dishwasher to main cook, showcasing rapid skill acquisition
- Optimized ingredient preparation during downtime, improving productivity
- Managed end-of-day tasks, ensuring readiness and cleanliness for next day
- Cross-trained in diverse roles, providing versatile support across kitchen operations
- Fostered team cohesion through effective communication and shared responsibility
Education
High School -
Parkview High School
Lilburn, GABusiness Management
Georgia Gwinnett College
Lawrenceville, GAHealth Sciences
Valencia College
Orlando, FL02.2025
Skills
- Customer service
- Time management
- Food service
- Communication skills
- Bilingual
- Guest services
- Leadership
- Documentation review
- Microsoft Word
- Detail oriented
- Self-motivated
- Team player
- Multi-tasking
- Problem solving
- Conflict resolution
- Patient education
- Rehabilitation techniques
- Service improvement
- Workflow optimization
- Task prioritization
- Roof installation
- Customer assistance
- Soft tissue repair
- Problem-solving skills
- Listening skills
- Positive attitude
- Strong multitasking
- Strong teamwork
- Strong work ethic
- Exceptional customer service
- Cleaning and organization
- Quick learner
- Cash handling accuracy
- Confidentiality and HIPAA
- Guest relations
- Following safety practices
- Highly reliable
- Customer service focus
- Effective multitasking
- Guest engagement
- Kitchen organization
- Attention to detail focus
- Adaptive problem solving
- Sense of urgency
- Pain management strategies
Accomplishments
- Eliminated barriers to productivity by interpreting for Spanish speaking workers and managers.
- Consistently improved installation skills, speed and quality.
- Achieved a rise in clientele through effectively helping with clear and concise communication.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Roofer
Kd Construction & Consulting
01.2025 - Current
Store Associate
Hobby Lobby
09.2024 - 01.2025
FOH/BOH member
Amor Y Chile
03.2022 - 03.2024
PTA
360 Physical Medicine
06.2021 - 08.2024
RESTORATION TECHNICIAN/ FRONT DESK ASSOCIATE/ INSTALLER
BUDGET FLOORING & SUPPLIES LLC
10.2020 - 02.2021
SEVER/ BARTENDER/ BANQUET SERVER
ST IVES COUNTRY CLUB
04.2018 - 07.2020
FOOD RUNNER/SERVER/BARTENDER
CINCO MEXICAN CANTINA
04.2017 - 03.2018
COOK/ BACK OF HOUSE WORKER
HIBACHI SAN/ PANDA EXPRESS
04.2016 - 05.2017
Business Management
Georgia Gwinnett College
Health Sciences
Valencia College
High School -
Parkview High School
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